Office Assistant I - Greeter for City Hall Check-in Desk

Office Assistant I - Greeter for City Hall Check-in Desk

Salary

$19.31 - $29.32 Hourly

Location

City Hall, 505 S. Garey Ave, Pomona, CA

Job Type

Part-Time

Job Number

26-XOAI/1

Department

Finance

Division

Revenue Management

Opening Date

10/06/2026

Closing Date

10/20/2026 11:59 PM Pacific

Max Number of Applicants

100

• Description
• Benefits
• Questions

VACANCY

This recruitment will remain open until Tuesday, October 20, 2026. Interested candidates are encouraged to apply as soon as possible.

The City of Pomona is seeking a part-time Office Assistant I to join the Revenue Management Division of our Finance Department. This position serves as the initial point of contact for City Hall visitors, providing a welcoming and professional experience. Responsibilities include monitoring the building entrance, assisting visitors with entering and exiting the facility, and delivering courteous and effective support to internal staff and the public. Under general supervision, serves as greeter for City Hall customers, providing information and queueing customers using computer software. If you are customer-service oriented and enjoy working in a team environment, we encourage you to apply!

This position is classified as at-will, hourly, part-time. Hourly, part-time positions average 20 hours per week and less than 1,000 hours in a fiscal year.

Ideal Candidate

The ideal candidate for this part-time Office Assistant I position is a customer-service professional who excels in creating welcoming and positive experiences for City Hall visitors. They are attentive and detail-oriented, with the ability to remain aware of their surroundings and identify potential safety or security concerns. Proficiency with basic computer programs, such as Microsoft Excel, Outlook, City-specific software, and outside vendor software (e.g. Metrolink Quick Card Portal) is essential, along with strong deductive reasoning skills to assess visitor needs and respond appropriately. This candidate thrives in a team environment, fosters harmonious relationships, and is committed to providing courteous and effective support to both the public and internal staff.

Why Choose Pomona?

Pomona offers a welcoming, community-focused environment where front-desk service has a real impact. As the first point of contact at City Hall, this role supports the City's commitment to accessibility, professionalism, and positive resident experiences. Working with a diverse community and knowledgeable staff provides valuable hands-on experience in customer service, communication, and municipal operations while contributing to a friendly, efficient check-in process.

Why Youll Love It Here:

• Supportive Environment: Be part of a team that values your contributions and fosters growth.
• Make a Difference: Your work will directly impact the safety and development of Pomona.
• Professional Growth: Opportunities for career advancement and professional development.

MINIMUM QUALIFICATIONS TO APPLY

Any combination equivalent to experience and training that would provide the required knowledge, skills, and abilities would be qualifying. A typical way to obtain the knowledge, skills, and abilities would be:

Education and Experience:

• High school graduate or GED equivalency

• One (1) year of customer service experience with significant public interaction

• Basic computer skills using Microsoft software

Competencies:

The following list represents the core competencies needed for success in this position.

• Customer Focus - Attending to the needs and expectation of customers
• Oral Communication - Engaging effectively in dialogue
• Informing - Proactively obtaining and sharing information
• Valuing Diversity - Appreciating the benefits of varied backgrounds and cultures in the workplace

ESSENTIAL DUTIES

• Greet customers in a polite manner.

• Provide a variety of information on services available at City Hall to customers and provide direction and other pertinent information related to City services.

• Provide assistance to customers, as needed, and refer customers to appropriate department(s).

• Respond to inquiries over the phone and in person; direct individuals to appropriate information sources.

• Prepare and process monthly Get About and Metrolink passes to customers, using excel, internal finance software, and Metrolink's portal.

• Performs related duties as assigned.

Working Hours

Work hours will be 20 hours per week, Monday-Thursday 12:30 PM - 5:30 PM.

This position will job share with one other Part-Time Greeter.

Must have the ability to be flexible with scheduling.

SELECTION PROCESS

Examination Procedure

Screening of qualifications and "most qualified" is based on the information provided on the official City Application. A resume may be attached to your application, but will not substitute for the completion of your application. Applications that are not entirely completed may be rejected. This recruitment may also establish a list for future vacancies.

Supplemental Questions

To complete your application for this position you will be prompted to respond to supplemental questions. Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application. The information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position. This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position.

Final candidates are required to submit authorization for the City to run a report from the Department of Motor Vehicles (DMV).

City Mission Statement

The City of Pomona is dedicated to improving the quality of life for our diverse community.

Hourly at-will employees do not receive benefits other than Workers Compensation Insurance and sick leave benefits as provided by the Healthy Workplaces, Healthy Families Act of 2014.

FIVE-YEAR VISION STATEMENT: Pomona will be recognized as a vibrant, safe, beautiful community that is a fun and exciting destination and the home of arts and artists, students, and scholars, business and industry.

CORE VALUES: The City of Pomona values Cultural Diversity; Fiscal Responsibility; Focusing on the Future; Excellent Customer Service; Leadership; Quality of Life; and Clear and Open Communication.

01

Please indicate your highest level of education.

• Some High School
• High School Diploma
• Some College
• Associates Degree
• Bachelors Degree or above
• Masters Degree or above

02

How many years of customer service experience with significant public interaction do you possess?

• No experience, but willing to learn
• Less than one year of experience.
• One year of experience, but less than two.
• Two years of experience, but less than three.
• Three years of experience, but less than four.
• Four years of experience, but less than five.
• Five or more years of experience

03

Please describe your experience providing customer service to the public. if none, type "N/A". (Do not refer or rely on a resume or other documentation as we will not review resumes to determine qualifications.)

04

Please indicate your level of experience with basic computer software including Microsoft Office.

• No experience
• Beginner
• Intermediate
• Advanced

05

Please briefly describe your basic computer skills, including your experience with Microsoft Office programs such as Word, Excel, and Outlook. Additionally, indicate where you obtained or have used these skills (e.g., previous jobs, school, personal projects).

06

I understand this is a part-time position and that working hours will be 20 hours per week Monday-Thursday, 12:30 PM - 5:30 PM. I understand that this position will job share with one other Part-Time Greeter and must be flexible with scheduling.

• Yes
• No

Required Question

Employer City of Pomona

Address 505 S. Garey Avenue

Pomona, California, 91766

Phone (909) 620-2291

Website https://www.pomonaca.gov/