Responds to heavy volume of phone calls, transferring calls to appropriate staff, answers general questions. Greets consumers, families, and other visitors. Checks in and verifies appointments and ensures consumers and visitors connect with appropriate staff.
Schedules appointments with consumers, related parties or internal staff.
Reserves rooms for meetings and conferences; maintains department calendars for staff.
Performs a variety of clerical and support tasks, including filing, scanning, copying, preparing written correspondence, and communicating with consumers, families and service providers and other agencies.
Types, inputs, and maintains documents, consumer information and/or related data into computer databases, software, tracking systems/tools, etc.
Prepares reports/documents by collecting and collating information. Sets up and maintains paper and/or electronic filing systems.
Maintains, stocks and inventories supplies as assigned.
Processes incoming and outgoing USPS, UPS, FedEx, interoffice, faxes, documents, etc.
Runs outgoing mail through postage machine; package materials for shipping.
Services and maintains office equipment (paper jams, toner replacement, etc.).
Copies, files, retrieves and/or scans documents. May research files on the computer.
Maintains files through purging/archiving documents and ensuring that documents are filed appropriately.
Makes copies and packets, distributes documents and prepares materials for mailing.
Coordinate boxes for off-site storage, as applicable.
High school diploma or general education degree (GED); or equivalent combination of education and experience required.
Two (2) years related experience required working in an office environment or related experience.
Microsoft Office and related applications. Knowledge of general office functions and customer service skills. Ability to operate a computer and enter data accurately. Ability to speak and write in an organized and effective manner. Ability to write with excellent grammar. Ability to be detail oriented. Ability to multi-task. May require bilingual Spanish dependent upon the position.
Valid California Driver's License and reliable transportation, or acceptable substitute, required.
We offer employees a variety of health and dental plans:
Please note that benefit costs are pro-rated for part-time employees.
Professional Development Opportunities & Growth
NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field.
Diversity, Equity, and Inclusion
At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.
Compensation
This is a non-exempt position. Regular salary: $21.84 - $30.85 per hour, plus $69.24 per bi-weekly pay period for bilingual services.
Starting salary is typically between the $21.84 and $24.10 of the range, depending on internal equity and experience.
Base Pay Rate / Salary Range Information
The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors. The lower end of salary range applies to candidates who meet minimum qualifications or have limited years of relevant experience; the higher end of range will apply to seasoned candidates with considerable years of direct relevant experience.
NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.