Office Assistant II (Bilingual Spanish Required) - HHSA

Office Assistant II (Bilingual Spanish Required) - HHSA

Salary

$61,838.40 - $72,737.60 Annually

Location

Health and Human Services Agency - 2751 Napa Valley Corporate Dr., Napa, CA

Job Type

Full Time

Job Number

1163-2026-09-24

Department

Health & Human Services Agency

Opening Date

09/24/2026

• Description
• Benefits
• Questions

The Napa Valley

Napa County is home to 140,000 residents who share a strong sense of community and a legacy of preserving and protecting our rich agricultural heritage.

Located in the heart of Californias preeminent wine region, the Napa Valley is also part of the dynamic San Francisco Bay Metropolitan Area. With its sunny Mediterranean climate and proximity to the mountains and ocean, the Valley offers residents easy access to virtually unlimited shopping, dining, cultural and recreational opportunities.

The Napa Valleys strategic location, natural and cultural resources, history of responsible land use planning and attractive quality of life provide the ideal mix of small town living and big city amenities.

Napa County as an Employer

As an organization, Napa County is dedicated to improving the lives of our citizens and reflecting the best of the communitys values: Respect, Accountability, Dedication, Integrity and Innovation. Learn more here.

The Position

Napa County is seeking to fill a full-time vacancy for the position of Office Assistant II to join the Self Sufficiency Services Division of the Health and Human Services Agency. This position is bilingual Spanish and requires the ability to speak, read, and write in Spanish.

The selected incumbent will perform a variety of general clerical duties and provide administrative support to the Self Sufficiency Services Division. Responsibilities may include responding to general questions and inquiries from the public, as well as preparing, processing, assembling, filing, and distributing a variety of documents, including reports, memorandums, correspondence, permits, applications, charts, tables, and specifications.

Depending on the needs of the Division, this position may also be assigned to the Self Sufficiency Services Call Center to perform duties as a Call Agent. In this capacity, the incumbent will assist customers by telephone, provide accurate and timely information, follow established policies and procedures, respond to questions and inquiries, and connect customers with appropriate resources and services. The incumbent will be expected to demonstrate professionalism, sound judgment, and excellent customer service when interacting with both internal and external customers.

The ideal candidate must be flexible and able to adapt to a variety of assignments and work environments. Strong communication and interpersonal skills are essential, as the position requires the ability to provide excellent customer service to both internal and external customers, whether assisting individuals in person, by telephone, or through other forms of communication. The successful candidate should demonstrate professionalism, patience, courtesy, and a commitment to providing timely and effective customer service.

This recruitment is being conducted to fill one full-time position. The list established by this recruitment may be used to fill future full-time, part-time, limited term, and extra help vacancies up to one year

Memorandum of Understanding (MOU) - Wintertime Off (WTO)

• 32.0 hour of Winter Time-Off (WTO)

Click here to learn more about HHSAs commitment to learning and serving!

POSITION REQUIREMENTS

Experience and Education

To qualify for this classification, an individual must possess any combination of experience and education that would likely produce the required knowledge and abilities. A desirable combination is:

Experience:

One year of directly related general clerical experience.

Education:

Equivalent to completion of the twelfth grade, including or supplemented by general clerical training.

License or Certificate:*

Certain positions assigned to this class may require possession of a valid California Drivers License.

• Any license, certification, or registration required for this position shall be maintained (i.e. active and in good standing) at all times during employment with Napa County. For continued employment with Napa County, you must maintain such license, certification, or registration to meet the minimum qualifications of this position.

RECRUITMENT PROCESS

Application Deadline By 5:00 PM (PST) 10/8/2026Application Screening &Supplemental Question Scoring

Tentatively scheduled for the week 10/12/2026

Supplemental questions will be scored by subject matter experts. The most qualified applicants from the scoring of the supplemental questions will be invited for an Oral Panel Interview.

Oral Panel InterviewTentatively scheduled for the week 10/26//2026

The most qualified candidates from the oral panel interview will be placed on the eligibility list and may be considered for current and future vacancies for this position for up to one year

Human Resources reserves the right to make changes, additions or deletions to the examination dates/processes.

Example of Duties

View the full job description, including the example of duties for Office Assistant II.

Benefits

Learn more about the benefits package for this position HERE.

ADA Accommodation

Applicants requiring accommodation during the application and/or selection process pursuant to the Americans with Disabilities (ADA) Act should contact County of Napa Human Resources at (707) 253-4303.

Napa County is an Equal Opportunity Employer.

Napa County employees automatically become Disaster Service Workers. This means that when Napa County experiences emergencies (earthquake, wildfire, power outage, etc.) you may be asked to pivot from your regular duties to provide critical services to those affected by the emergency (CA Govt Code § 3102).

PUBLIC SERVICES EMPLOYEES BENEFITS INFORMATION

SALARY -

Salaries are based on a five-step range. Appointments are usually made at the beginning step with advances occurring at six months and the completion of each year thereafter. Salary rates are reviewed annually.

ADDITIONAL BENEFITS INFO -

Click here for additional benefits information for Public Services Employees:

https://www.countyofnapa.org/DocumentCenter/View/25886/Benefits-Summary---Public-Service-Employee-PSE

THESE BENEFITS DO NOT APPLY TO EXTRA HELP POSITIONS

EMPLOYMENT INFORMATION

PHYSICAL STANDARDS -

Certain designated County positions require a candidate to pass a physical examination prior to appointment. Offers of employment are conditional upon successful completion of this examination.

FINGERPRINTING -

All employees hired into allocated positions or extra help positions will be fingerprinted.

SELECTION PROCESS -

FOR POSITIONS IN THE DEPARTMENT OF CORRECTIONS AND THE PROBATION DEPARTMENT - The selection process will include an oral board interview, psychological assessment, background investigation, and a pre-employment physical exam.

01

Instructions for Supplemental Application Questions. The following questions comprise one of the steps in the selection process for this position and are intended to assist you in presenting your qualifications. Only the information you provide in your answers to these questions will be evaluated and scored to determine the best qualified candidates to continue in the selection process for this position. Please be complete and specific in answering the questions as your score will be based on this information. Applications submitted without responses to the supplemental questions will not be evaluated. Although your experience and education should relate back to your application, your application and or resume will not be reviewed when scoring the supplemental questions. Therefore, please be as detailed as possible in your responses to the supplemental questions. I have read and understand the instructions presented above.

• Yes
• No

02

Please describe your education and work experience that qualify you for the Office Assistant II position. Include the number of years of relevant work experience, as well as your experience using computer software programs and other technology commonly used in an office setting.

03

This position may involve processing documents, scanning, filing, distributing mail, answering phones, and assisting customers. What methods do you use to stay organized and prevent tasks from being overlooked?

04

Tell us about a time when you were responsible for entering, reviewing, or processing information where accuracy was important. How did you make sure your work was correct?

05

Our customers come from a wide range of backgrounds and life circumstances. What is important to keep in mind when providing consistent and respectful customer service to everyone?

06

Bilingual (Spanish) skills are required for this position. Are you proficient in speaking, reading, and writing in Spanish? Applicants who indicate bilingual skills in their application will be required to demonstrate proficiency in speaking, reading, and writing.

• Yes
• No

07

If selected for this position, a medical screening may be required as part of the pre-employment process. I have read and understand this requirement.

• Yes
• No

Required Question

Employer County of Napa

Address 1195 Third Street, Suite 110

Napa, California, 94559

Phone 707-253-4303

Website http://www.napacountycareers.com