Office Assistant

HAINES CLIMATE CONTROL is hiring an Office Assistant in Omaha, NE for an immediate opening. As a licensed, family-owned HVAC company, we’ve proudly served Omaha and the surrounding communities for years by providing dependable heating and cooling services with a focus on customer care.

In this role, you’ll be one of the first points of contact for our customers to interact with, helping create a positive and professional experience from the very first call. You’ll support day-to-day office operations by handling administrative tasks, and helping keep everything organized and running efficiently.

We’re looking for someone who is detail-oriented, dependable, and enjoys helping both customers and coworkers. Strong communication skills, a positive attitude, and a customer-first mindset are key to succeeding in this position.

Responsibilities:

• Answer incoming phone calls and provide friendly, professional customer service
• Schedule service calls, maintenance appointments, and installations
• Enter and update customer and job information in spreadsheets and office systems
• Coordinate with technicians and office staff to help maintain an efficient daily schedule
• Follow up on past due invoices and assist with basic accounts receivable tasks
• Maintain accurate records and organized filing systems
• Assist with preparing estimates, invoices, and other office documents as needed
• Support day-to-day office operations and help team members with administrative tasks
  

Qualifications and Skills:

• Proven experience in office administration, customer service, or receptionist experience preferred
• Excellent communication skills, both over the phone and through email
• Ability to manage multiple tasks efficiently while maintaining a positive attitude
• Excellent organizational skills and attention to detail
• Professional, dependable, and customer-focused attitude
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to work independently while also supporting a team environment
• Reliable transportation and consistent attendance required

Benefits

• Health Benefits (BCBS Insurance)
• Dental & Vision
• 401(k) retirement plan with employer matching contributions.
  

Join us in creating a welcoming experience for every customer while keeping our office running smoothly behind the scenes. This position is a great opportunity for someone who enjoys staying organized, helping others, and being part of a hardworking local team.

Job Type: Full time

Pay: $18.00 - $23.00 per hour

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