Office Assistant - Part-Time Pay: $17.00 - $20.00 per hourFor over six decades, Field Plumbing & Heating has built a reputation for reliable service and genuine care for its customers. As a third-generation, family-owned business, we believe in treating people well, supporting our employees, and working together to serve our community.We're hiring a friendly, dependable Part-Time Membership Coordinator to help our maintenance members receive the service included in their plans. You'll spend much of your day connecting with customers, booking appointments, following up on pending estimates, and keeping account information organized.If you're comfortable on the phone, enjoy checking tasks off your list, and don't let important follow-ups slip through the cracks, you may be a great addition to our team.Why Join Field Plumbing & Heating?Flexible part-time opportunityEstablished, locally owned companyWelcoming and team-oriented work environmentGuidance and training from knowledgeable coworkersConsistent interaction with customersRole that directly supports customer satisfaction and loyaltyAbout the PositionThe Membership Coordinator helps ensure customers receive timely maintenance service by proactively contacting them when an appointment is due. You will work with customers to select convenient appointment times, reconnect with those who need to reschedule, and follow up on maintenance recommendations that have not yet been approved or scheduled.Hours: Part-time; schedule to be determinedYour ResponsibilitiesMake outbound calls to customers with current or upcoming maintenance needsSchedule appointments according to technician availability and customer preferencesVerify membership status, contact information, and remaining services before bookingCommunicate with customers through phone calls, emails, and text messagesReconnect with customers who canceled or missed previous appointmentsFollow up on outstanding maintenance estimates and help customers understand their next stepsBook approved work and provide complete scheduling information to the appropriate departmentsOrganize daily outreach based on appointment deadlines and the length of time estimates have been openRecord customer conversations, contact attempts, and scheduling details accuratelyDirect pricing concerns and technical questions to the appropriate team memberCreate a positive and professional experience during every customer interactionProvide additional administrative support when neededWhat You'll BringHigh school diploma or equivalentOne or more years of customer service, administrative, or scheduling experienceClear, friendly, and professional phone presenceEffective written and verbal communication skillsStrong attention to detail and organizational abilitiesInitiative and the ability to remain productive while working independentlyConfidence managing multiple customer accounts and follow-up deadlinesWorking knowledge of Microsoft Office or comparable programsReliable attendance and consistent follow-throughHelpful, solutions-focused approach to customer serviceCandidates will be required to pass a background check and drug screening upon being given a conditional offer of employment