Office Assistant / Receptionist @ Travel Company

Job Title: Office Assistant / Receptionist

Details:

• Pay: $21-$22/hr depending on experience level
• Schedule: 9am-5:30pm Monday-Friday
• Location: 100% in office in Edina, MN
• Type: Contract to hire on permanent after 90 working days

Job Duties/Description:

• Delivered exceptional customer service through 30-50 inbound calls daily, assisting travelers with reservations, documentation requirements, and travel-related questions.
• Responded to customer inquiries via phone and email, ensuring prompt, accurate, and professional communication.
• Guided clients through passport, visa, and international travel requirements, helping them prepare for successful travel experiences.
• Assisted customers with uploading and verifying required travel documentation, ensuring accuracy and compliance.
• Provided troubleshooting support for technology and process-related issues, patiently guiding clients through solutions and next steps.
• Resolved escalated concerns with empathy and professionalism while maintaining strong customer relationships and a high level of guest satisfaction.

Requirements:

• 1 year of customer service experience; retail/hospitality/or restaurant industry experience works!
• Strong problem-solving skills.
• High degree of patience and conflict de-escalation skills.
• Verbal and written communication skills, including listening, researching and decision-making skills.
• Capability to work independently.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.