Benefits:- 401(k)
- Employee discounts
- Health insurance
- Paid time off
Job description:
We are seeking a highly organized, detail-oriented, and bilingual Office Assistant/Sales to be part of our OEM Division. This position will assist with customer communication, sales, order processing, vendor coordination, quotations, documentation, inventory tracking, production follow-up, and shipment scheduling.
The ideal candidate has experience in office support, account coordination, office administration, OEM, manufacturing, importing, or a related industry. This role requires excellent communication skills, strong follow-through, discretion, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities
- Manage daily emails and correspondence from customers, vendors, freight forwarders, coworkers, and other business contacts.
- Communicate with customers, overseas vendors, internal departments, and out-of-state partners.
- Process customer orders and support OEM projects from initial inquiry through final delivery.
- Prepare quotations, acknowledgments, correspondence, reports, presentations, and other business documents.
- Assist with product specifications, pricing, sourcing, order details, and related documentation.
- Coordinate production schedules, shipment schedules, delivery timelines, and order follow-up.
- Maintain and update sales, order-status, inventory, shipment, and other business-tracking tables.
- Follow up with customers, vendors, and internal teams to ensure deadlines and commitments are met.
- Resolve order, production, documentation, or shipping issues in a timely and professional manner.
- Maintain an appropriate inventory level to support short-notice orders.
- Use basic business calculations involving discounts, profits, costing, exchange rates, duties, and tariffs.
- Maintain accurate digital and physical records while protecting confidential information.
- Provide administrative and executive support as needed.
- Learn and develop knowledge of related industries and products, including trailers, trackers, automotive brake systems, and other OEM-related products.
Qualifications and Experience
- At least five years of experience in executive support, office administration, account coordination, operations, or a related role preferred.
- Experience in OEM, manufacturing, importing, sourcing, or international business preferred.
- Experience managing processes from customer inquiry through order completion and delivery.
- Knowledge of OEM account management, including quotations, product specifications, sourcing, order processing, and follow-up.
- Familiarity with international trade, logistics, duties, tariffs, and freight coordination is a plus.
- Strong written and verbal communication skills in English.
- Fluency in spoken and written Mandarin required.
- Taiwanese language skills preferred.
Skills and Technical Requirements
- Strong organizational and time-management skills.
- Ability to manage multiple OEM accounts and priorities simultaneously.
- Excellent attention to detail and accuracy in data entry, pricing, proofreading, specifications, and document preparation.
- Strong problem-solving and decision-making skills.
- Ability to work independently with minimal supervision.
- Professional, courteous, and customer-service-oriented demeanor.
- Strong teamwork and interpersonal skills.
- Adaptability and willingness to handle a wide range of responsibilities.
- Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint, or Google Workspace.
- Advanced Excel skills, including the ability to create formulas and perform business calculations.
- Experience with Sage 100 or a similar ERP system is a plus.
- Familiarity with shared calendars, Microsoft Teams, Zoom, conference calls, and other collaboration tools.
- Accurate typing and data-entry skills; typing speed of 50+ words per minute preferred.
- Familiarity with digital and physical filing systems and database recordkeeping.
Professional Attributes
- Reliable and punctual.
- Discreet and capable of handling confidential information.
- Self-motivated, resourceful, and dependable.
- Detail-oriented and committed to accuracy.
- Comfortable working in a fast-paced environment.
- Willing to learn new products, processes, and industry knowledge.
- Able to adjust to changing priorities, procedures, and business needs.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Language:
- Mandarin (Required)
- Taiwanese (Preferred)
Ability to Commute:
- Whittier, CA 90605 (Required)
Ability to Relocate:
- Whittier, CA 90605: Relocate before starting work (Required)
Work Location: In person