Office Assistant - Spanish/Bilingual (Administrative Officer I) Non-Merit

Office Assistant - Spanish/Bilingual (Administrative Officer I) Non-Merit

Salary

$18.91 - $28.45 Hourly

Location

Various locations throughout Baltimore County, MD

Job Type

NON-MERIT

Job Number

NM.102 07-2026

Department

HHS/CLINICAL SERVICES

Opening Date

07/14/2026

Closing Date

Continuous

• Description
• Benefits
• Questions

Regular Schedule: 34 hours per week

A Non-Merit vacancy exists in Clinical Services/Center Based Services, located at the Eastern Family Resource Center.

Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants.

All interested candidates must apply at this time.

List all promotions and changes in job duties due to reclassification as separate work experiences on your application. Applicants must include the dates of the promotions and reclassifications.

Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.

You can attach your transcript(s) or license(s) to your application.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Examples of Duties

Under general supervision, performs word processing, typing, and other clerical duties in support of an office.

• Will be responsible for in person office assistant duties at Eastern Family Resource Center.

• Process incoming communications either by telephone, email, or walk-in, for scheduling patient appointments.

• Verify returning patient information for accuracy.

• Prepares patient charts with necessary paperwork.

• Send out upcoming appointment information to patients.

• Collects insurance card information and verifies eligibility when applicable.

• Processes patient charts following completion of appointment.

• Scans required document into Current EMR.

• Collect payments from patients, when applicable.

• Determines release of information according to established procedures and confidentiality.

• Initiates the process of purging and updating files.

• Greets and Directs patients and visitors.

• Collects information regarding more complex inquiries and refers to appropriate staff for follow-up as necessary.

• Operates office machinery such as photocopiers, calculators, scanners and printers.

Examples of Other Duties

• Maintains simple financial and statistical records.

• Performs other related duties as required.

(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.)

Qualifications

Possession of a high school diploma or an appropriate equivalent

PLUS

One year typing, word processing, or secretarial experience.

Additional experience as described in the essential duties may be substituted on a year-for-year basis for the required education.

Additional education may be substituted on a year-for-year basis for the required experience.

Proof of Licenses, Certifications and Education

Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicants major field of study. Copies and unofficial transcripts are acceptable.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Proof of Degree Equivalency

Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org).

Mail or deliver documents to:

ATTN: Office Assistant - Spanish/Bilingual (Administrative Officer I) Non-Merit

Office of Human Resources

Baltimore County Government

308 Allegheny Ave.

Towson, MD 21204

You can attach your transcript(s) or license(s) to your application.

EXAMINATION PROCEDURE

Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.

Conditions of Employment

Medical Examination and Employment Background Investigation

Applicants selected for employment with Baltimore County must successfully complete a physical examination, drug screening and employment investigation, including, but not limited to criminal background, education certification and fingerprinting checks.

Assessment Test:

Applicants selected for an appointment must successfully complete a language proficiency assessment test.

Employment Benefits for Non-Merit or Non-Classified, Part-Time Employees

Baltimore County General Government offers the following benefits to part-time, non-merit or non-classified employees. New employees are eligible for benefits upon hire, unless noted otherwise.

Equal Opportunity Employer

Baltimore County is an equal opportunity employer and encourages minority, female and disabled applicants.

Smoke free workplace

All Baltimore County offices are smoke free.

Drug free workplace

Baltimore County provides a drug free workplace. Prospective employees are required to submit to urinalysis drug testing as part of the pre-employment physical examination.

Employee Assistance Program

Our Employee Assistance Program provides confidential and professional assessment and referral assistance for employees and eligible dependents in the household who are experiencing personal problems that may be affecting work performance, job satisfaction, or overall quality of life.

Health Insurance

In order to qualify for health insurance benefits (medical, prescription, dental and vision insurance), part-time employees must be scheduled for four (4) full work days plus two (2) hours each week.

Health Insurance benefits elected become effective the first day of the month following the date of hire if the employee has completed online enrollment prior to that date. New employees must enroll within thirty (30) calendar days of hire. Plans offered include:

Medical, Prescription, Dental and Vision insurance.

Flexible Spending Accounts

Opportunity to set aside pre-tax dollars, through payroll deduction, for eligible unreimbursed medical care expenses and/or dependent care costs.

Life Insurance

In order to qualify for life insurance benefits, part-time employees must be scheduled for four (4) full work days plus two (2) hours each week.

Employees may elect basic term life insurance for themselves equal to one time the employees annual salary, rounded to the next higher $1,000. Employees contribute a portion of the premium through monthly payroll deductions. The County also offers an Additional/Employee paid Life Insurance plan with coverage up to $100,000.

Retirement

Employees are required to participate in the Baltimore County Employees Retirement System, with very limited exceptions.

Paid Leave

Sick Leave - Monthly sick leave earnings prorated based on the number of hours worked per week. No maximum on accrual. Accrued balance can be applied toward service credit at retirement.

Vacation Leave - Monthly vacation leave earnings prorated based on the number of hours worked per week. Earnings increase after five, ten and fifteen years of service generally.

Holidays - Part-time 30 to 39 hour non-merit or non-classified employees will generally be paid for ten holidays per calendar year. Other part-time, non-merit or non-classified employees working 29 hours per week or less will receive two paid holidays per calendar year. These holidays are the Christmas holiday and the Independence Day holiday.

Bereavement Leave

Jury Leave

Military Leave

Baltimore County Employees Federal Credit Union

Membership in Baltimore County Employees Federal Credit Union offers a full range of savings programs, loans, checking, direct deposit, payroll deduction, savings bonds, and other financial services.

Direct Deposit

Payroll through direct deposit to the financial institution selected by employee is required.

Deferred Compensation

Nationwide Retirement Solutions offers a 457 retirement plan allowing for payroll contributions of tax deferred dollars to investment options of your choice.

Disclaimer

This is only a summary of benefits and policies in Baltimore County. Any benefit or policy may be changed at any time at the discretion of the administration. This summary does not constitute an express or implied contract, nor does it constitute a guarantee that your employment relationship will continue for any specified period of time or end only under certain conditions.

01

The purpose of the supplemental questions listed below is to further evaluate your experience and education to determine your eligibility for this job classification. Answer each question accurately and thoroughly. To be considered for this position, the experience you indicate in your responses to the supplemental questions must also be described, in detail, on the Work History/Experience section of this application. Questions with text answers require you to include the name of the employer/organization and dates of the specific experience.

• I have read and acknowledge the above instructions.

02

Failure to complete all fields of the "Work Experience/History" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for this position. Applicants selected for an interview may provide a resume at that time.

• I have read and acknowledge the above statement.

03

Baltimore County Government considers examples of qualifying experience for the Office Assistant position to be: medical secretary, legal secretary, legal assistant, administrative assistant, receptionist, data entry operator/clerk, account clerk, shop clerk, office clerk, medical billing clerk/assistant. I have read and understand the above statement.

• Yes
• No

04

Select the option that best describes your education/experience.

• High School diploma or an appropriate equivalent plus one year typing, word processing or secretarial experience.
• High School diploma or an appropriate equivalent plus 30 college credits in any field.
• AA degree in any field.
• Bachelors degree in any field.
• Masters degree in any field.
• I do not have any of the above combinations of education and experience.

05

Do you have any experience working in a healthcare setting?

• Yes
• No

06

Many positions require working with clients or customers, either on the telephone or in person. Select the answer that best describes your experience.

• I have customer service experience; however, I am not interested in a customer service job.
• I have customer service experience dealing with customers/clients in person.
• I have customer service experience dealing with customers/clients on the telephone.
• I have customer service experience dealing with customers/clients both in person and on the telephone.
• I have little or no experience dealing with customers/clients in person and on the telephone.

07

Select the software and/or other systems with which you have specific education and/or experience

• Microsoft Windows 2016
• Microsoft Word
• Microsoft Excel
• Microsoft Access
• Microsoft PowerPoint
• Microsoft Outlook
• Office 365
• Electronic Medical Record software
• WebEx
• Workday
• No experience with any of the above software

08

The work of this position is essentially sedentary, with occasional walking and/or lifting or other restricted physical activities. Are you willing and able to accept this condition of employment?

• Yes
• No

09

Applicants selected for employment with Baltimore County must successfully complete a physical examination, drug screening and employment investigation, including, but not limited to criminal background, education certification and fingerprinting checks. Are you willing to accept these conditions of employment?

• Yes, I am willing to accept these conditions of employment.
• No, I am not willing to accept these conditions of employment and therefore I understand I will not be considered for this position with Baltimore County Government.

Required Question

Employer Baltimore County

Address 308 Allegheny Avenue

Towson, Maryland, 21204

Phone 410-887-3135

Website http://www.baltimorecountymd.gov