The Office Assistant supports the overall operation of the office, organizing, and coordinating office administration and procedures. Primary responsibilities include, but are not limited to, daily customer interaction, onboarding, scheduling and routing of work, daily interaction with technicians, invoicing and billing, and assisting the Office Manager.
The position requires an energetic professional who doesn't mind wearing multiple hats. Experienced in handling a wide range of administrative and customer service-related tasks and able to work independently with little to no supervision. Well organized, flexible and enjoy the administrative challenges of supporting an office of diverse people. This position reports directly to the General Office Manager.
Part-time and Full-time need.
Responsibilities:
- Deal Directly with customers either by telephone, or electronically
- Respond promptly to customer inquiries
- Provide pricing and scheduling information
- Schedule and route work
- Perform customer verifications
- Set up new customer accounts
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Manage customers' accounts
- Keep records of customer interactions and transactions
- Maintain customer databases
- Check mailbox
- Process invoices
- Follow up customer interactions
- Provide feedback on the efficiency of the customer service process
Education/Experience:
- High school diploma
- Knowledge of relevant computer applications
- Competent computer skills including MS Office or equivalent
- Knowledge of administrative procedures
- Product knowledge
Key Competencies:
- Interpersonal skills
- Communication skills
- Listening skills
- Problem analysis and problem solving
- Attention to detail
- Customer service orientation
- Adaptability
- Initiative
- Stress tolerance
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Pool Scouts Corporate.