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This position requires direct contact with members of the public and other agencies in person and by phone. The position also performs routine, varied office support tasks often requiring the operation of technical office equipment as well as knowledge of Microsoft applications.
Workers' Compensation Board Opening Date: July 27, 2026
Closing Date: August 10, 2026
Grade / Admin Unit: 13 / Administrative
Job Class Code: 6542
Salary: $ 17.73 - $ 25.53 */ Hourly (* Includes 2.50 % recruitment and retention Stipend)
Position Number: 029000041
Location: Augusta
Telework: Partial/ Hybrid, with management approval, upon completion of probationary period.
All telework must be performed in the State of Maine.Currently, this position is not eligible for visa sponsorship or STEM OPT extensions. OVERVIEW: This position requires direct contact with members of the public and other agencies in person and by phone. The position also performs routine, varied office support tasks often requiring the operation of technical office equipment as well as knowledge of Microsoft applications.
JOB DESCRIPTION: This is a classification in the Office & Administrative Support Job Family which provides office and administrative support to an agency, program, or operational unit requiring operation of office equipment and knowledge of office processes and diverse clerical functions. This job family is distinguished by its contributory role in meeting operational, production, and/or processing needs. This is office and administrative support work performing complex, varied office support tasks often requiring established skill sets which include a solid knowledge of modern office practices and office equipment necessary to perform divergent clerical functions. Responsibilities require independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.
REPRESENTATIVE TASKS:- Shares duties of answering incoming calls for the Augusta Central office.
- Occasionally greets and directs members of the public in person and by phone to determine individual need.
- Refers non-routine phone inquiries to appropriate resources.
- Shares duties on opening, distributing and handling mail for the entire Augusta Central Office.
- Types varied business correspondence such as letters, reports and orders.
- Creates spreadsheets and performs data management.
- Maintains computerized and manual files.
- Operates technical office equipment.
- Compiles address information for large mailings and creates mail merge documents.
- Examines/proof reads documents to detect errors and irregularities.
- Collects and inputs payments in accordance with set procedures.
KNOWLEDGES, SKILLS, AND ABILITIES REQUIRED: - Knowledge of information distribution through use of the internet.
- Ability to create and use varied correspondence formats and compose standard business correspondence.
- Ability to prepare standard reports.
- Ability to develop and use computerized formats.
- Ability to perform basic secretarial duties.
- Ability to collect, count, and reconcile fees in accordance with set procedures.
- Ability to stay current and understand, discuss, explain, and apply applicable laws, rules, regulations, policies, procedures, paperwork, and terminology.
- Ability to determine facts, detect errors and irregularities, and take appropriate action in accordance with established procedures.
- Ability to effectively resolve problems.
- Ability to exercise good judgment in appraising situations and making decisions/recommendations.
MINIMUM QUALIFICATIONS: Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures. All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, and Office Associate I.