Office Associate - Laboratory - Part Time

Fort HealthCare is a patient-centered hospital and healthcare system serving individuals, businesses and families in Jefferson, Dane, and Walworth Counties, and we are seeking an Office Associate to join our Laboratory team.

Shift:
Part time
40 hours per bi-weekly pay period
Primary hours are 8:00 am - 4:30 pm with the ability to work between the hours of 6:00 am - 5:00 pm as needed

Fort HealthCare is proud to be named a 16-time award winner of the Top Workplace award for Southeastern Wisconsin, a 6-time award winner of the USA Top Workplaces award, and a 2-time winner of their Top Workplaces Culture Excellence award for Purpose & Values. In addition, Fort HealthCare has been recognized nationally as a Top Workplace for Nursing 2026.

Our Mission Statement is our daily guide to provide the best health care possible. We promote it widely for all we serve to read, understand and to help our public hold us accountable for the promises we make.

Our Mission Statement - Improve the Health and Well-being of Our Community

Our Vision Statement provides each of us at Fort HealthCare with a goal. It is our motivation to improve constantly upon the level of care we provide, and the quality of services delivered.

Our Vision - Be the Healthiest Community in Wisconsin. 

We offer competitive pay and benefits, education, and resources you need to perform your job and ample opportunities for professional growth.

The Office Associate - Laboratory is responsible for performing general office functions including receptionist duties, answering the phone, registering, and scheduling appointments and other clerical support for the department staff. The Office Associate - Laboratory is additionally responsible for management of insurance, benefits, eligibility, and authorization for the department's patients. In addition, the Office Associate - Laboratory provides other office support for the department and department leadership.

Responsibilities of this position include: 

• Accurately registers patients, verifying all required information, including orders to be completed for provider(s).
• Ensures proper orders are received and activated/scanned for all patients. Communicates with outside provider offices and hospitals to obtain supporting documentation and protocols as needed.
• Completes order entry and validation across multiple order entry methods, utilizing multiple reference tools to identify requirements.
• Verifies patient current insurance information. Completes insurance eligibility, co-pays, limitations, and authorization requirements. Manages insurance (re)authorization as appropriate.
• Communicates and documents necessary information appropriately with patients, families, providers, and interdisciplinary team members.
• Coordinates maintains, and revises staff and/or patient schedules, including future appointments.
• Facilitates pathological and miscellaneous billing, results & reporting across the hospital. Investigates errors, adjusts accounts as warranted and ensures coding is accurate. Reconciles outstanding reports and faxes lab reports as required.
• Monitor, maintain and order clerical supplies, food supplies, patient chargeables, medical supplies, and supports used for patient care.
• Coordinates specimen transportation. Ensures specimens received meet the minimum identity requirements. Knowledgeable of current specimen requirements and turnaround requirements.
• Assist with data collection and compilation as requested by leadership.
• Acquires interpreter services as required.
• Prepare area for patients (disinfect).
• Maintains office equipment.
• Initiates/responds to Emergency Conditions/Staff Response as appropriate.
• Sets expectations to needs and turnaround to patient, including No Orders, clarification, mitigate wait times, patients when recollection is necessary.

Requirements of this position include: 

• High School Diploma or GED required
• Associates Degree preferred
• Minimum 1 year medical office experience
• Experience in healthcare insurance preferred
• Excellent interpersonal skills with a commitment to customer service
• Ability to communicate professionally & appropriately with care team, patients, and family members
• Ability to prioritize tasks and effectively manage time
• Must possess keyboarding skills to perform accurate and detailed data entry
• Medical terminology understanding
• Basic math skills

Benefits: 

• Competitive pay
• 401(k) with employer match
• Generous PTO Plan
• Daycare
• Dental insurance
• Disability insurance
• Flexible Spending
• Health Insurance
• Comprehensive Wellness Plan
• Life Insurance
• Pharmacy Discount
• Tuition Assistance
• Vision and Dental Insurance
• Employee Assistance Program
• Free Parking
• Employee gym