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Office Clerk - Lacey, WA

Home Depot

Lacey, WA

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JOB DETAILS
SALARY
$17–$20 Per Hour
SKILLS
Administrative Skills, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, ERP (Enterprise Resource Planning), Follow Through, High School Diploma, Interpersonal Skills, Logistics, Microsoft Office, Multitasking, Office Management, Order Delivery, Organizational Skills, Problem Solving Skills, Resolve Customer Issues, Telephone Skills, Time Management
LOCATION
Lacey, WA
POSTED
30+ days ago
Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will be detail-oriented, organized, and passionate about delivering excellent customer experiences. Key Responsibilities: + Provide customers with accurate information regarding their orders, delivery status, and product details. + Answer phone calls and respond to emails promptly, addressing customer questions, concerns, and requests. + Ensure customers are satisfied with their delivery and installation services through follow-up communications. + Resolve customer issues efficiently and escalate unresolved matters to the appropriate supervisor when necessary. + Monitor and track delivery schedules to provide customers with real-time updates. + Maintain expert knowledge of Temco Logistics' products and services to support customer inquiries effectively. + Track office supply inventory and place orders as needed to ensure smooth office operations. + Prepare and submit timely reports, presentations, and proposals assigned. + Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service. Qualifications: + High school diploma or equivalent. + Minimum of 2 years of experience in customer service or office administrative tasks. + Outstanding communication and interpersonal skills to build and maintain positive customer relationships. + Strong problem-solving abilities and attention to detail to address customer inquiries accurately and efficiently. + Excellent organizational skills to manage multiple tasks and priorities effectively. + Proficiency in MS Office Suite and familiarity with office management software (ERP systems preferred). + Knowledge of Temco Logistics' delivery and installation services or a related logistics environment is a plus. + Ability to adapt to a fast-paced, customer-driven environment. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Apply End Date: 2027-12-31 - $17.00 - $20.00

About the Company

H

Home Depot

As an essential retailer to the communities we serve, our stores are open and our warehouse distribution centers are running. We’re taking measures to keep our associates safe, including:

  • Providing face coverings and gloves to associates
  • Limiting the number of customers in stores at one time
  • Promoting social and physical distancing practices
  • Implementing additional cleaning measures to sanitize facilities
COMPANY SIZE
10,000 employees or more
INDUSTRY
Other/Not Classified
WEBSITE
https://careers.homedepot.com/

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