Office Coordinator

Job Summary

The Registration Coordinator supports registration operations by coordinating staff training, quality assurance efforts, and workflow improvements. This role ensures accurate data entry, adherence to policies and regulations, and timely resolution of registration-related issues. The Registration Coordinator serves as a departmental resource, collaborating with leadership to support performance goals, staff development, and the consistent application of registration standards across applicable areas of the facility.

Essential Functions

• Coordinates training and onboarding for staff responsible for registration or intake activities across designated departments.
• Monitors data quality and registration accuracy, identifying trends and contributing to performance improvement initiatives.
• Reviews registration edits, documentation workflows, and work queues to support timely and accurate resolution of errors.
• Provides education and updates to staff on workflow changes, system functionality, payer requirements, or regulatory updates.
• Participates in the development and delivery of routine quality assurance reviews and supports performance audits as needed.
• Collaborates with department leadership to identify opportunities to enhance efficiency, standardization, and compliance in registration-related processes.
• Acts as a subject matter resource for registration questions and system navigation, providing on-the-job support to team members.
• Coordinates with other departments, such as Revenue Cycle, IT, or Clinical Operations, to align registration practices with cross-functional processes.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate Degree in healthcare, business, or a related field preferred
• 2-4 years of experience in registration, scheduling, or intake within a healthcare environment required
• Experience in training, auditing, or quality assurance preferred

Knowledge, Skills and Abilities

• Working knowledge of registration workflows, systems, and documentation practices.
• Strong attention to detail, with a focus on data accuracy and regulatory compliance.
• Effective communication and facilitation skills for delivering training and process updates.
• Ability to collaborate with multiple stakeholders and departments.
• Familiarity with healthcare regulations, payer requirements, and privacy standards.
• Proficiency in registration software systems and Microsoft Office tools.
• Ability to manage multiple tasks, prioritize work, and meet deadlines.