Office Coordinator II- TriHealth Heart Institute

• Office Coordinator II- TriHealth Heart Institute*

Join a fast-paced team where you'll be the first connection point for patients on their healing journey. As an Office Coordinator, you'll keep the front office running smoothly-scheduling, supporting providers, and creating a welcoming experience that keeps patients coming back. If you're organized, people-focused, and want to make a real impact in a collaborative, patient-centered environment, this is a great opportunity to grow your career in healthcare.

We offer career growth opportunities, a comprehensive benefits package, and competitive pay based on level of education and experience.

Apply today and grow your career with a team that truly values you.

Location:

• 10506A Montgomery Rd Ste 200, Montgomery, OH 45242

Work Schedule:

• Full time (40 hours weekly)

• No weekends or holidays!

Incentives & Benefits:

In addition to a comprehensive benefits package-including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement-this role offers competitive pay based on education level and experience. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits

Job Requirements:

High School Diploma or GED (Required)

3 - 4 years experience Clerical in a related field (Required)

Computer proficiency in MS Office

Medical terminology

Verbal & written communication

Customer service

Negotiation skills

Independent thinker

Job Overview:

This position is a multi-functional position that serves as an organizational and problem-solving contact in the office setting. Under minimal supervision, supports staff, management, and/or medical personnel with executing specific duties essential to the service or business being provided by the department/office. These duties may include data entry, billing, recordkeeping, correspondence, patient contact, registration, time/attendance, scheduling of staff, contractors, patients, or customers, and monitoring/upkeep of equipment, technology, and/or supplies. May conduct and oversee clerical duties including answering of telephones, routing of incoming calls, problem resolution, and customer service. May provide work direction and mentorship to other clerical staff. Other duties of a clerical nature essential to the specific business unit may also be included as assigned.

Job Responsibilities:

Assists in receiving patients and/or visitors, answers phone, and coordinates front desk activities.

Coordinates daily activities of clerical department.

Maintains and monitors office equipment and technology, placing service calls as necessary.

Monitors office processes; checks documents and communications for accuracy, communicates changes, works with clerical staff to troubleshoot and solve problems.

Supports management staff as needed for payroll, clerical duties, meeting minutes, correspondence, etc. Works with manager to hire, train, evaluate and develop clerical staff.

Working Conditions:

Climbing - Rarely

Hearing: Conversation - Consistently

Hearing: Other Sounds - Frequently

Kneeling - Occasionally

Lifting 50+ Lbs. - Rarely

Lifting <50 Lbs. - Occasionally
Pulling - Rarely

Pushing - Occasionally

Reaching - Rarely

Sitting - Consistently

Standing - Rarely

Stooping - Occasionally

Talking - Consistently

Thinking/Reasoning -

Use of Hands - Consistently

Color Vision - Occasionally

Visual Acuity: Far - Frequently

Visual Acuity: Near - Consistently

Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS…

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS…

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer''s expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS…

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS…

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS…

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community