Administrative Skills, Billing Records, Communication Skills, Computer Systems, Customer Relations, Customer Service Management, Customer Support/Service, Detail Oriented, Gymnastics, Inventory Management, Leadership, Marketing, Multitasking, Operations, Organizational Skills, Promotional Programs, School Management, Scripting (Scripting Languages), Telephone Skills
- 401(k) matching
- Employee discounts
- Paid time off
Why Join Us
- Fun, energetic, team-focused environment
- Opportunity for growth into leadership roles
- Make a meaningful impact through water safety and youth development
- Supportive and mission-driven company culture
Job Summary
Small Fish Big Fish Swim School and Sweet Peas Educational Gymnastics are seeking a professional, energetic, and highly organized Office Coordinator to lead front desk operations.
This role is ideal for someone who thrives in a fast-paced, customer-focused environment and genuinely cares about delivering an exceptional experience for families.
Key Responsibilities
- Manage daily front desk operations and ensure excellent customer service
- Respond to all client calls, texts, and inquiries within 24 hours
- Oversee class scheduling, makeups, and enrollment support
- Track and support weekly student enrollment goals
- Monitor attendance, phone logs, and prepare daily executive summary reports
- Ensure accuracy of scheduling changes and front desk entries
- Review and verify monthly billing prior to processing
- Maintain return call logs and follow-up systems
- Manage boutique inventory and reorder supplies as needed
- Run daily, weekly, monthly, and annual reports
- Support marketing initiatives and ensure promotional materials are displayed
- Assist with basic HR functions and administrative duties
- Maintain front desk procedures, scripts, and accountability standards
- Monitor outstanding accounts and follow up as needed
Qualifications
- 1–3 years of administrative, front desk, or customer service, managment experience preferred
- Strong organizational and multitasking skills
- Excellent communication skills (phone, text, and in-person)
- High attention to detail and accuracy
- Positive, energetic, and professional demeanor
- Ability to take initiative and work independently
- Comfortable with computer systems and learning new software
- Experience in scheduling, customer service, or office coordination preferred
If you are a motivated, detail-oriented, and people-focused professional, we’d love to meet you.
Member schools are independently owned and operated. Your application will go directly to the member school, and all hiring decisions will be made by the management of this school. All inquiries about employment at these schools should be made directly to the school location, and not to US Swim School Association.
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Small Fish Big Fish Swim School and Sweet Peas Gymnastics