Office Coordinator (Part-time)

We exist for workers and their employers -- who are the backbone of our economy.  That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills.

Centivo is looking for an Office Coordinator to support our downtown Buffalo Office and our Member Care, Finance & Administration, and People Operations teams. This is a part-time (up to 20 hours/week) position with potential to become full-time.

Responsibilities Include:

Office Assistance Duties:

• Serve as the primary point of contact for building management, facilities vendors, and the landlord, addressing office needs, maintenance requests, and facility-related concerns.

• Maintain office efficiency by supporting supply procurement, inventory control, and vendor relationships to ensure a well-equipped, organized workspace.

• Arrange the purchase of office equipment and maintain accurate property inventory records.

• Organize office access and amenity logistics, including employee access badges, transit/parking passes, and related administrative programs.

• Process incoming and outgoing mail, including sorting, weighing packages to determine correct postage, creating labels and dropping off packages, and discarding junk mail.

• Maintain confidentiality and secure handling procedures for sensitive mail, documents, and shipments.

• Coordinate logistics for and attend onsite office events, including scheduling, setup/breakdown, vendor or catering coordination, and day-of support.

• Monitor shredding and secure document

Member Care Support Duties:

• Open and route all incoming mail (general correspondence), such as money orders, receipts, and other high-importance items, promptly to the appropriate parties through electronic or in-person distribution channels.

• Process all outgoing mail for the Member Care and Claims Operations departments via electronic portal or email.

• Maintain the incoming mail filing system, routing items older than 30 days to secure shredding.

• Support other responsibilities as assigned by Member Care leadership.

Qualifications:

Required Skills and Abilities:

• 1 year experience working in a corporate or medical office setting

• Excellent written and verbal communication skills, with the ability to interact effectively with employees across the office and cross-functional stakeholders including Member Care, Finance & Administration, and People Operations

• Strong attention to detail, with the ability to consistently track, log, and document office needs, activities, inventory, and mail handling processes

• A proactive, self-directed approach to work—able to anticipate needs (such as replenishing supplies before they run out) and manage tasks autonomously without prompting

• Intermediate proficiency with Microsoft Office (Excel, PowerPoint, Word, Outlook) and ability to navigate SharePoint and OneDrive

Work Location:

This position is based in our Buffalo office, Monday–Friday, with hours flexing between 8:30a – 1:00p.

Centivo Values:

• Resilient — This is wicked hard. There is no easy button for healthcare affordability. Luckily, the mission makes it worth it and sustains us when things are tough. Being resilient means we embrace challenges, follow through on commitments, and never avoid something just because it's hard.

• Uncommon — The status quo stinks, so we had to go out and build something better. We know the healthcare system isn't working for members, employers, and providers — so we're building it from scratch, in a way that actually works. Being uncommon means we simplify the complex, focus on efficiency over bureaucracy, and don't dodge the hard conversations.

• Positive — We care about each other. It takes energy to do hard stuff, build something better, and be resilient and uncommon while doing it. Because of that, we give kudos freely, give credit to others, and look for solutions rather than linger on problems. We take care of ourselves so we can take care of each other.

Who we are:

Centivo is an innovative health plan for self-funded employers on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Anchored around a primary care based ACO model, Centivo saves employers 15 to 30 percent compared to traditional insurance carriers. Employees also realize significant savings through our free primary care (including virtual), predictable copay and no-deductible benefit plan design. Centivo works with employers ranging in size from 51 employees to Fortune 500 companies. For more information, visit centivo.com.

Headquartered in Buffalo, NY with offices in New York City and Buffalo, Centivo is backed by leading healthcare and technology investors, including a recent round of investment from Morgan Health, a business unit of JPMorgan Chase & Co.