Office Coordinator

Help Bring Structure, Organization, and Momentum to a Fast-Growing Company

American Softwash is growing quickly, and we’re looking for the person who can help turn that growth into organized momentum.

This is not just an administrative role. This is a key operational position for someone who thrives on communication, organization, problem-solving, and helping a business run at a high level every single day.

You’ll work directly with ownership and field leadership to keep schedules moving, clients informed, technicians supported, and operations organized. If you’re someone who naturally creates structure, enjoys staying two steps ahead, and takes pride in being the reliable person others count on; this role was built for you.

We’re looking for a highly organized self-starter who combines strong systems thinking with warm, professional client communication.

Why You’ll Love This Role

Be a Key Part of the Company’s Growth

Your work will directly impact the customer experience, technician efficiency, operational flow, and overall growth of the company.

High Ownership & Trust

You won’t be micromanaged. We’re looking for someone who takes initiative, solves problems proactively, and helps create structure as the business grows.

Variety in Your Day

This role blends operations, communication, scheduling, reporting, bookkeeping, and business support. No two days will look exactly the same.

Grow With the Company

As American Softwash continues expanding, there will be opportunities for increased responsibility, leadership, and long-term growth.

Supportive Team Environment

We value professionalism, accountability, communication, and teamwork. We work hard, support each other, and take pride in delivering excellent service.

What You’ll Do (Your Impact)

Client Communication & Customer Experience

• Answer inbound calls, emails, and messages professionally and promptly
• Coordinate outbound communication with clients regarding scheduling, updates, reminders, and follow-up
• Help resolve client concerns and maintain a high level of customer satisfaction
• Maintain clear and professional communication between office, field team, and clients

Scheduling & Operations Coordination

• Schedule work orders and coordinate technician routes alongside the Field Operations Manager
• Maintain job calendars and ensure technicians have accurate scheduling information
• Assist in managing workflow efficiency and operational organization
• Communicate schedule changes, weather adjustments, and operational updates

Financial & Administrative Support

• Manage accounts receivable and accounts payable responsibilities
• Support bookkeeping and reconciliation processes
• Process payroll hours accurately and on time
• Maintain organized documentation, receipts, invoices, and operational records

KPI Tracking & Reporting

• Track operational KPI data and assist with reporting
• Help monitor scheduling efficiency, invoice status, technician documentation, and operational consistency
• Assist leadership with reporting visibility as the company grows

Inventory & Office Organization

• Track inventory levels and assist with supply management
• Help maintain organization of office systems and operational processes
• Support SOP documentation and process improvement initiatives

Social Media & Brand Support

• Assist with posting social media content, customer reviews, and company updates
• Help maintain a professional and consistent online presence for the brand

Team & Administrative Support

• Support onboarding and administrative communication
• Coordinate with outsourced partners including payroll, bookkeeping, insurance, and vendors
• Help create operational consistency across the company

You’ll Thrive Here If You Are…

• Highly organized and naturally detail-oriented
• A proactive self-starter who doesn’t wait to be told what to do
• Calm under pressure and able to manage multiple priorities
• Strong at communication, follow-through, and problem-solving
• Professional, friendly, and confident with clients and team members
• Systems-minded and motivated by creating organization and efficiency
• Reliable in your schedule, responsiveness, and accountability
• Comfortable with technology, software systems, and learning new tools quickly
• Strong in grammar, writing, and professional communication

Preferred Experience

• Administrative, operations, office management, or scheduling experience
• CRM software experience (Markate or similar preferred)
• QuickBooks or bookkeeping experience preferred
• Experience supporting operations, field teams, or service businesses is a plus
• Social media management experience is helpful but not required

Position Details

• Full-time hourly position
• Starting pay: $20.00–$25.00/hour based on experience and qualifications
• Primarily in-office role with partial remote flexibility
• Office presence expected during part of the day
• Remote work flexibility available during portions of the workweek
• This role includes limited Saturday availability to monitor and respond to incoming client calls, scheduling needs, and operational communication as needed
• Opportunity for long-term growth as the company expands

What Success Looks Like in This Role

• Clients feel informed, supported, and taken care of
• Scheduling runs smoothly and efficiently
• Technicians have the information they need to succeed
• Communication is proactive instead of reactive
• Invoices, payroll, and reporting stay organized and on time
• Operations become more structured as the company grows
• Ownership feels supported instead of overwhelmed

Join a Company That Values Organization, Professionalism, and Growth

At American Softwash, we believe strong operations create exceptional customer experiences. If you take pride in organization, communication, and helping businesses run at a high level, we’d love to meet you.

Apply today and help us build the next stage of growth.