Office Coordinator – Substance Use Disorder (SUD) Treatment

Location: Concord, MA
Pay Rate: $20–$23 per hour (based on experience)
Schedule: Full-time (Monday–Friday; occasional evening or weekend flexibility as needed)

About Pyramid Healthcare

Pyramid Healthcare is a nationally recognized leader in behavioral health, providing evidence-based treatment for individuals with substance use and co-occurring disorders.

We are committed to delivering compassionate, high-quality care while fostering a collaborative, mission-driven workplace where employees have opportunities to learn, develop, and grow.

Position Summary

Pyramid Healthcare is seeking an organized, dependable Office Coordinator to support the daily administrative operations of our Concord facility. This is an excellent opportunity for someone looking to build a career in healthcare administration. You'll work closely with clinical and operational teams while gaining valuable experience in a growing behavioral healthcare organization.

This position is ideal for someone who enjoys staying organized, providing excellent customer service, and contributing to a team-focused environment.

Key Responsibilities

• Greet visitors and provide a welcoming, professional first impression
• Answer and direct incoming phone calls while responding to general inquiries
• Assist with scheduling appointments, meetings, and other administrative tasks
• Maintain accurate filing systems, databases, and office records
• Operate office equipment, including printers, scanners, and copiers
• Assist with data entry, document preparation, and general correspondence
• Support compliance efforts by organizing required documentation and assisting with audits
• Maintain office supplies and help ensure smooth day-to-day office operations
• Provide administrative support to clinical and leadership staff as needed
• Perform other duties as assigned

Qualifications

• High school diploma or GED required
• Previous customer service, administrative, receptionist, or office support experience preferred
• Experience in healthcare or behavioral health is a plus but not required
• Strong organizational, communication, and time management skills
• Comfortable using Microsoft Office and standard office technology
• Ability to multitask and work effectively in a fast-paced environment

Why Join Pyramid Healthcare?

• Opportunity to start and grow a career in behavioral healthcare administration
• Supportive team environment with opportunities for advancement
• Meaningful work that helps individuals on their recovery journey
• Competitive hourly pay based on experience
• Comprehensive benefits package for eligible employees
• Join a nationally recognized