Administrative Skills, Bookkeeping, Communication Skills, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Data Entry, Detail Oriented, Mac Operating System, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Problem Solving Skills, Record Keeping, Sales Operations, Sales Support
Office & Customer Service Assistant - Part-Time
CityParking Inc. | Downtown Richmond, VA | Up to 25 hrs/week | Up to $21 / hour
CityParking Inc., a locally owned parking management company, is hiring a friendly, detail-oriented Office & Customer Service Assistant to join our downtown Richmond office. You'll be the first point of contact for our customers - in person, on the phone, and by email - while supporting the office team with light administrative and bookkeeping tasks.
What You'll Do
- Greet walk-in customers and respond to phone and email inquiries with a professional, service-first attitude.
- Answer questions and resolve concerns about parking accounts, payments, permits, and citations.
- Post transactions into the bookkeeping system and maintain accurate records.
- Handle general office tasks: filing, mailing, scanning, and data entry.
- Support sales and operations staff as needed.
What We're Looking For - Previous customer service experience required; office/admin experience a plus.
- Strong communication skills and a patient, problem-solving approach to tough conversations.
- Comfortable with cash handling; bookkeeping or deposit prep experience a plus.
- Proficient in MacOS and/or Microsoft Office (Word, Excel, Outlook); CRM or POS experience a plus.
- Reliable, discreet, and able to juggle multiple priorities.
- Flexible schedule, up to 25 hours per week.