Office/Customer Service Coordinator

Office/Customer Service Coordinator

Duties include:

• Process all builder and homeowner-direct sales, generating sales orders and contracts and ensuring 100% customer satisfaction
• Responsible for providing value to our customers, and managing the flow of information between customers and operations
• Understand products, suppliers, business partners and competitive advantage
• Track and manage builder PO portals for scheduling and installation
• Learn and utilize our internal job order system to a high degree of proficiency, understanding the most commonly used processing tools and reports to manage Sales Orders, Pick Tickets, Invoicing, and Inventory.
• Maintain appropriate staffing levels to ensure efficient order processing
• Assist in billing for builder and homeowner direct sales.
• Provide coaching, feedback, and ongoing technical and communication training to all employees to increase performance and profitability.
• Temporarily support or fully cover any team positions due to staffing shortages while executing plan to fill position as needed
• As needed, perform any and all duties required, within and in some cases beyond formal job responsibilities, in the interest of maintaining profitability, customer satisfaction, brand value, and integrity of process.

Qualifications:

• Familiarity with the construction industry, understanding needs and challenges of homebuilders, contractors and building suppliers
• Excellent communication and interpersonal skills
• High level of initiative, creative thinking, decision making, and problem resolution skills

• 3-5 years of Customer Service-related work experience in a management role
• Demonstrate computer literacy and proficiency with the MS Office Suite, especially Excel, Outlook, and Word
• Excellent time management skills and the ability to manage multiple tasks with shifting priorities and timeframes

Base salary plus Benefits (Medical, Dental, Vision, PTO, Laptop and cell phone allowance)