Office & Dispatch Manager

AD Air Conditioning16141 Valerio St, Van Nuys, CA 91406Los Angeles County, California

Full-Time Competitive Salary+ Performance Bonuses

Join the Team at AD Air Conditioning

AD Air Conditioning is seeking an experienced Customer Service & Dispatch Manager to lead our front-office operations and help deliver an exceptional customer experience. This role is perfect for someone who thrives in a fast-paced HVAC environment, has strong leadership skills, and can keep technicians, schedules, and customers running efficiently.

If you have dispatch management experience and strong knowledge of ServiceTitan, we want to hear from you.

What You’ll Do:

Manage Daily Dispatch Operations

Coordinate technician schedules, optimize routes, and ensure efficient dispatching for service calls and installations.

Lead the Customer Service Team

Supervise and support CSRs and dispatch staff while building a positive, accountable, and high-performing office culture.

Deliver Outstanding Customer Experience

Ensure every customer interaction is professional, responsive, and aligned with the AD Air Conditioning standard.

Utilize ServiceTitan Efficiently

Manage scheduling, memberships, call booking, technician tracking, reporting, and workflow optimization within ServiceTitan.

Improve Efficiency & Performance

Track KPIs, technician utilization, call conversion rates, and response times to improve operational performance and profitability.

Support Company Growth

Help develop systems, processes, and communication strategies to support the company's continued growth.

Qualifications:

Minimum 3+ years of dispatch and customer service management experience in the HVAC, plumbing, or home service industry

REQUIRED: Strong hands-on experience with ServiceTitan

Excellent organizational, communication, and multitasking skills

Ability to lead and motivate office staff in a fast-paced environment

Strong problem-solving skills and ability to professionally handle customer concerns

Experience managing technician scheduling and operational workflows

Positive attitude, leadership mindset, and team-oriented approach

Why Join AD Air Conditioning?

Competitive Compensation+ Performance Bonuses

Career Growth Opportunities within a growing HVAC company

Ongoing Training & Professional Development

Supportive Team Environment

Opportunity to help shape and improve company operations

Work with a company focused on professionalism, growth, and customer satisfaction

Apply Today

Submit your resume to apply

Questions? Contact our hiring team for additional information

AD Air Conditioning is an equal opportunity employer

Join a company where leadership, organization, and customer service excellence matter.

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