Office Experience Assistant

About Grocery Outlet:

• Our Mission: Touching lives for the better
• Our Vision: Touching lives by being the first choice for bargain-minded consumers in the U.S.
• Our Values & Behaviors: Achievement, Diversity, Entrepreneurship, Family, Fun, Integrity & Service

About the Team: Our Grocery Outlet Office Services team mission is to provide excellent customer service and create an environment that allows corporate employees to produce their best work. We do this by continuously improving the physical resources and processes we provide. Successful members of our team are dedicated to customer service and continuous growth.

About the Role: We are seeking an enthusiastic people-person to join our team and be the welcoming face of Grocery Outlet Inc. As our Office Experience Assistant, you will be responsible for creating a positive and energetic atmosphere for our team, visitors, vendors and clients. Your exceptional communication and organizational skills will be essential in providing excellent customer service and ensuring smooth operations at our Emeryville Store Support Center. This position will report directly to our Office Services Manager.

Responsibilities Include:

Reception and Office Services

• Welcoming employees and visitors with a vibrant and friendly demeanor, manage visitor sign-ins and direct them to appropriate areas.
• Ability to perform with grace under pressure.
• Answering RingCentral phone calls and responding/forwarding accordingly.
• Oversee day-to-day office logistics. Proactively identify and resolve office issues to ensure compliance and a uniform harmonious look to the office.
• Prepare and arrange meeting rooms for scheduled meetings and events, including setting up equipment and refreshments, appropriate for larger-scale meetings and events, including All-Hands meetings, GO University and Annual Holiday Party.
• Mail and Package Management: Handle incoming and outgoing mail and packages, ensuring timely distribution.
• Employee Support Requests: Address and respond to employee requests related to office facilities, supplies and general assistance.
• Supply Ordering: Ordering and maintaining supplies for our Food and Beverages Program, general office and janitorial supplies.
• Vendor Coordination: Scheduling vendor support, ensuring efficient coordination and timely reminders for services such as cleaning and maintenance.
• Inventory Management: Maintaining organization and stocking all areas (copy centers, conference rooms, mail room and kitchens)
• Team Collaboration: Collaborating with other team members to ensure smooth operations and efficient communication within the organization.
• Possesses great communication skills, with the ability to present and speak with confidence and attention to detail.
• Able to lift up to 50lbs as required.
• Special Projects as they arise.
• Working knowledge of Spanish language preferred.

Safety, Security and Compliance

• Emergency Response Team: Be a part of our Emergency Response Team. Implement and execute various compliance programs including WVPP and Hazmat program.
• Compliance: Ensure adherence to company policies, procedures, and product/services to provide accurate information to visitors and team members.
• Updates: Stay informed about changes to policies or procedures and communicate these changes to relevant stakeholders. Additional duties and projects based on the needs of the business and office.

About The Pay:

• Base Salary Range: $30.00 Hourly
• Annual Bonus Program
• Medical, Dental, Vision & More!
• Final compensation will be determined based upon experience and skills and may vary based on location.

About You:

• Strong interpersonal skills.
• Positive and Can-Do Attitude with a commitment to crating a great employee experience.
• Proficient in using office equipment and computer applications, including MS Office Suite (Outlook, Word, Excel).
• Excellent verbal and written communication skills.
• Strong organizational skills, with the ability to multitask and prioritize in a fast-paced environment.
• Ability to maintain confidentiality and handle sensitive information with professionalism.
• Ability to multitask and prioritize tasks effectively.
• High school diploma or equivalent.
• Experience in customer service, office administration, facilities management, or similar roles preferred.
• Schedule: Monday-Friday 8:00am-4:30pm on-site.

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