Office Experience Coordinator Job Summary:
The Holloway Experience Coordinator embodies Holloway America’s core values of TRUST, QUALITY, SERVICE, and COMMITMENT by ensuring a welcoming and efficient environment for employees, customers, and visitors. This role blends administrative expertise with strong organizational skills to support daily office operations and deliver outstanding service. The Office Experience Coordinator serves as a key point of coordination across the business, ensuring smooth front-office operations, supporting associate engagement initiatives, and providing critical administrative and sales order support. Responsibilities Reception and Office Management - Greet employees, customers, and visitors with professionalism and warmth, ensuring a positive first impression that reflects Holloway’s commitment to SERVICE.
- Manage phone calls, emails, and general inquiries with clarity and efficiency.
- Coordinate incoming and outgoing mail, deliveries, and packages to maintain smooth office operations.
- Ensure the office environment is organized, well-stocked, and aligned with company standards, embodying our dedication to QUALITY.
Associate Engagement & Culture Support - Play a key role in creating a positive and engaging associate experience by supporting culture-building initiatives across the organization.
- Coordinate and assist with associate appreciation activities, celebrations, lunches, milestone recognition, and engagement events.
- Support onboarding logistics, including preparing welcome materials, organizing new hire experiences, and helping create a welcoming first-day environment.
- Assist with internal communications and engagement efforts that reinforce Holloway’s core values and company culture.
- Help organize and prepare materials, decorations, giveaways, and refreshments for internal events and team activities.
- Support community outreach, volunteer opportunities, and company involvement initiatives as needed.
- Maintain merchandise, swag, and engagement supply inventory to ensure readiness for employee and customer-related activities.
- Foster a welcoming and supportive office atmosphere by anticipating associate needs and helping create a positive daily experience.
Office & Employee Support - Support HR and Engagement teams with internal events, meetings, and employee-focused initiatives.
- Serve as a point of contact for general office and employee needs, ensuring responsiveness and follow-through.
- Maintain a clean, safe, and organized workspace for all team members.
Customer Experience - Support hospitality efforts for client visits and meetings, ensuring a professional and seamless experience.
- Maintain visitor-facing areas to reflect Holloway’s high standards of QUALITY and attention to detail.
- Communicate visitor and customer needs to internal teams to ensure timely support.
Administrative & Sales Support - Provide administrative support to leadership and teams, including managing conference room calendars, scheduling meetings, and handling general administrative tasks.
- Assist with preparing documents, reports, and internal communications.
- Serve as the primary backup for the Sales Order Entry Specialist, ensuring continuity in order processing and sales support.
- Partner with various departments to support operational needs and special projects.
- Manage company merchandise and promotional item inventory, including tracking stock levels and maintaining organized storage.
- Fulfill internal and external swag requests by pulling, packing, and preparing items for associate use, customer visits, and events with presentation in mind.
- Uphold Holloway’s commitment to SERVICE by anticipating needs and proactively solving problems.
Core Values in Action TRUST
Build confidence through reliable, transparent, and effective communication while supporting a welcoming and inclusive workplace culture. QUALITY
Demonstrate attention to detail and excellence in every task, event, and interaction. SERVICE
Provide responsive and dependable support to employees, customers, and visitors while helping create meaningful associate experiences. COMMITMENT
Take ownership of responsibilities, contribute to daily operational success, and actively support initiatives that strengthen team engagement and morale. Qualifications and Experience - Education: High school diploma or equivalent required; associate or bachelor’s degree preferred.
- Experience: 2+ years in an administrative, office coordination, customer-facing, or employee engagement support role.
Skills - Strong interpersonal and communication skills, both verbal and written.
- Excellent organizational and multitasking abilities with keen attention to detail.
- Proficiency in Microsoft Office Suite and scheduling tools (e.g., Outlook, Google Calendar).
- Ability to handle confidential information with discretion and professionalism.
- Experience with order entry, ERP systems, or data entry preferred.
- A proactive, service-oriented mindset with a passion for creating positive experiences for others.
- Ability to thrive in a fast-paced environment while balancing operational and engagement responsibilities.
Join the HOLLOWAY Team
At Holloway America, we believe our people are our greatest asset. By joining our team, you’ll be part of a company dedicated to innovation, craftsmanship, and community. We foster a collaborative environment where every voice matters, and we are committed to supporting your growth and success. Work Environment and Physical Requirements - Desk Work: Prolonged periods (approximately 80% of the time) spent at a desk, working on a computer.
- Physical Movements:
- Remain stationary for up to 80% of the workday.
- Operate office equipment such as computers, phones, and copiers.
- Mobility: Approximately 20% of the time spent walking or standing.
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