Office Front Desk Asst - LBHMG

Office Front Desk Asst - LBHMG in Ellicott City, MD - LifeBridge Health Career Site Office Front Desk Asst - LBHMG in Ellicott City, MD - LifeBridge Health Career Site Save Job Saved

Summary

Office Front Desk Assistant - Crossroads Medical Group

Location: 4801 Dorsey Hall Drive, Suite 201, Ellicott City, MD 21042

Who We Are

LifeBridge Health is a dynamic and purpose-driven health system dedicated to transforming healthcare across the Mid-Atlantic region and beyond. Guided by our mission to improve the health and well-being of the communities we serve, we are expanding access to care, enhancing the patient experience, and advancing innovative, community-centered healthcare solutions.

About Crossroads Medical Group

Welcome to Crossroads Medical Group. Thank you for choosing Crossroads Medical Group as your primary care partner. In an ever-changing healthcare environment, our physicians and staff remain dedicated to meeting the medical needs of our patients through compassionate, comprehensive, and personalized care.

Crossroads Medical Group is committed to providing high-quality primary care services while building lasting relationships with patients and families. Our team focuses on delivering exceptional patient experiences through coordinated care, preventive health services, and support for each individual's ongoing healthcare needs.

Position Overview

Crossroads Medical Group is seeking a friendly, organized, and customer-focused Office Front Desk Assistant to join our team.

As the first point of contact for patients and visitors, this role plays an essential part in creating a welcoming experience while supporting the efficient daily operations of the practice. The Office Front Desk Assistant is responsible for patient registration, appointment scheduling, medical record functions, and providing exceptional service to patients, families, providers, and team members.

What You'll Do

• Welcome patients and visitors with professionalism, compassion, and exceptional customer service.
• Perform accurate patient registration and verify demographic and insurance information.
• Schedule, reschedule, and confirm patient appointments.
• Manage incoming calls and respond to patient questions in a timely and courteous manner.
• Process medical record requests and support the release of medical information in accordance with HIPAA and organizational standards.
• Maintain accurate patient information within electronic medical record systems.
• Collaborate with providers and clinical team members to support efficient patient flow.
• Perform administrative and clerical duties to meet the needs of patients, medical staff, and physicians.
• Contribute to a positive, patient-centered environment that reflects the values of Crossroads Medical Group and LifeBridge Health.

Qualifications

Experience

• One (1) to three (3) years of relevant experience in a healthcare, medical office, or professional office environment preferred.

Knowledge & Skills

• Familiarity with medical terminology and basic medical office operations.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent communication, customer service, and interpersonal skills.
• Strong critical thinking and problem-solving abilities.
• Proficiency with Microsoft Office Suite and general computer applications.
• Ability to maintain confidentiality and handle protected health information appropriately.

Why Join LifeBridge Health?

Additional Information

What We Offer:

Impact: Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients.

Growth: Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification.

Support: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support - improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license.

Benefits: Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs.

Why LifeBridge Health?

With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital.

Our organization thrives on a culture of CARE BRAVELY-where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.

LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.

Share:

Apply Now

Not the right fit?

Join Our Talent Community! Think you might be a good fit, but not ready to apply yet? Joining our Talent Community will enhance your job search and application process.

Talent Community

Back to LifeBridge Health Jobs Home

LifeBridge Health

2401 W. Belvedere Ave. Baltimore, MD 21215

2026 LifeBridge Health Careers Community Events Terms of Use & Privacy Policy HIPAA Information Non-Discrimination Policy Foreign Language Assistance Directions EEOC

Visit us on facebook Visit us on twitter Visit us on instagram Visit us on youtube Visit us on linkedin

×

This website stores cookies on your computer. By using our website you consent to our use of cookies as described in our Privacy Policy. These cookies are used to improve our website and provide more personalised and relevant services to you, both on this website and through other media.

Allow Decline