Job Title: Office Manager – Residential Moving Company
Job Summary: The Office Manager is responsible for overseeing daily administrative operations of a residential moving company. This role ensures efficient scheduling, customer service excellence, accurate billing, and accurate accounting using Quickbooks Online. The ideal candidate is highly organized, customer-focused, and able to manage multiple priorities in a fast-paced environment.
Key Responsibilities:
- Manage day-to-day office operations, including phone calls, emails, and customer inquiries
- Schedule residential moves and coordinate logistics with Crew Coordinator.
- Prepare and process estimates, invoices, and payments
- Take accurate Household Goods inventories from clients
- Maintain accurate customer records and job documentation
- Handle customer concerns, complaints, and service follow-ups professionally
- Supervise and support administrative staff, including hiring and training as needed
- Coordinate with operations team to ensure timely and efficient job execution
- Monitor office supplies and manage vendor relationships
- Conduct payroll and basic bookkeeping tasks
- Ensure compliance with company policies and relevant regulations
Qualifications:
- High school diploma or equivalent (associate’s or bachelor’s degree preferred)
- 2+ years of office management or administrative experience (moving or logistics industry preferred)
- Strong organizational and multitasking skills
- Excellent communication and customer service abilities
- Proficiency in Microsoft Office and scheduling/CRM software
- Proficiency in Quick Books Online
- Ability to work under pressure and solve problems quickly
- Attention to detail and strong follow-through
Work Environment:
- Office-based role with frequent communication with sales and logistics personnel
- Fast-paced environment with peak demand during summer months
Compensation & Benefits:
- Competitive salary (based on experience)
- Paid time off and holidays
- Health benefits
- Opportunities for growth within the company