Office Manager / Administrator

Office Manager / Administrator

Hanover County, Glen Allen & Ladysmith, VA

Part -Time | Primarily Remote | Flexible Scheduling

Help Us Build an Exceptional Home Service Company

TruBlue Home Service Ally is a growing home services company providing trusted handyman repairs, home maintenance, remodeling, and safety upgrades throughout Hanover County, Glen Allen, Ladysmith, and the surrounding communities.

We have a particular passion for helping seniors live safely and independently in their homes, while also providing busy families and homeowners with a dependable partner to help maintain, repair, and improve their homes.

Were looking for an organized, personable, and highly dependable Office Manager / Administrator to become a key part of our growing team.

This isnt simply an administrative position. Youll be at the center of our day-to-day operation - helping customers, coordinating technicians, managing schedules, supporting projects, and helping us deliver the exceptional experience our customers expect from TruBlue.

What Youll Do

As our Office Manager / Administrator, youll help keep our customers, technicians, projects, and office operations organized and moving forward.

Your responsibilities will include:

• Serve as a primary point of contact for customers by phone, text, and email

• Respond professionally and promptly to new customer inquiries

• Schedule estimates and appointments with prospective customers

• Schedule approved projects based on technician availability, skills, location, and project requirements

• Coordinate daily schedules and communicate changes with customers and technicians

• Maintain clear communication between customers, field technicians, estimators, and management

• Track employee hours by project

• Track materials and purchases associated with individual jobs

• Assist with preparing and sending customer invoices upon project completion

• Assist estimators with locating materials and obtaining pricing

• Maintain customer and project information within our CRM and other business systems

• Maintain inventory of company literature, forms, marketing materials, and office supplies

• Assist with social media and digital marketing efforts

• Help manage email communication with customers and prospective customers

• Assist management with administrative and operational projects as needed

As the company grows, this position will have the opportunity to take on increasing responsibility for the day-to-day coordination of the business.

Who Were Looking For

Were looking for someone who is naturally organized, communicates well, enjoys helping people, and can keep things moving when the day doesnt go exactly according to plan.

The ideal candidate will have:

• Previous experience in office administration, office management, scheduling, customer service, or business operations

• Excellent written and verbal communication skills

• Strong computer skills, including Microsoft Excel and Word

• Experience working with CRM, scheduling, or customer management software

• Strong organizational and time-management skills

• Excellent attention to detail

• Strong customer service instincts and a professional phone presence

• The ability to manage multiple priorities simultaneously

• The ability to create efficient schedules for multiple field technicians

• The ability to quickly adjust schedules when cancellations, call-outs, delays, or other unexpected situations occur

• Good judgment and problem-solving skills

• Basic understanding of business concepts such as profitability, labor efficiency, job costs, and customer satisfaction

• Comfort communicating with customers of different ages and backgrounds

• The ability to work effectively with a diverse team of personalities and skill sets

• Familiarity with social media platforms such as Facebook and Nextdoor

• A strong work ethic and pride in doing things the right way

Experience in home services, construction, remodeling, property management, HVAC, plumbing, electrical, landscaping, or another field-service business is a plus, but not required.

What We Offer

We want our team members to have stability, flexibility, and the opportunity to grow with us.

Benefits include:

• Regular and predictable work hours

• Flexible scheduling

• Primarily remote work

• 401(k)*

• Aflac benefits*, including company-provided accident insurance with additional coverage options available

• 6 paid holidays*

• Paid vacation*

• TruBlue T-shirts, polos, and other company gear

• Strong leadership and operational support

• A collaborative, team-first work environment

• The opportunity to grow alongside a developing local business

• Benefits become available after the applicable probationary or eligibility period.

Our Values

FAMILY - People come first. We want our employees and customers to feel like theyre part of something bigger than a transaction.

INTEGRITY - We treat people with honesty and respect, and we expect the same in return.

TRUST - Trust is earned through reliability, communication, and doing what we say were going to do.

QUALITY - We take pride in our work and strive to provide an exceptional experience from the first phone call through completion of the project.

More Than an Office Job

When a customer calls TruBlue, you may be the first person they speak with - and the person who sets the tone for their entire experience with our company.

Sometimes that customer will be a busy homeowner who simply needs someone dependable.

Sometimes it will be an adult child looking for help keeping an aging parents home safe.

And sometimes it will be a senior who needs someone they can trust to listen, understand the problem, and help find a solution.

Thats why were looking for more than someone who can manage a calendar.

Were looking for someone who is organized, compassionate, resourceful, and genuinely enjoys helping people.

Position Requirements

Qualified candidates must:

• Have a valid drivers license and reliable transportation

• Be able to work independently in a primarily remote environment

• Have reliable internet access and the ability to work effectively using phone- and computer-based business systems

• Be available to coordinate with field technicians and management during regular business hours

• Be legally authorized to work in the United States

• Be able to communicate fluently and professionally in English

Help Us Grow

TruBlue is building something special: a home services company our customers can depend on and a workplace where good people are valued.

As our Office Manager / Administrator, youll have the opportunity to play an important role in building the systems, customer experience, and culture of our growing local operation.

If youre highly organized, great with people, comfortable juggling multiple priorities, and excited by the opportunity to help a growing business succeed, wed love to hear from you.

Were actively interviewing. Apply today to join the TruBlue team.