Office Manager
American Softwash | Des Moines Metro
Help Bring Organization and Momentum to a Growing Company
American Softwash is growing, and we're looking for an experienced Office Manager who can help keep our operations organized, our clients informed, and our technicians scheduled efficiently.
This is more than a traditional administrative position. You'll play a key role in coordinating technician schedules, communicating with customers, managing office systems, supporting bookkeeping functions, and helping ownership stay focused on growing the business.
If you're highly organized, enjoy solving problems, thrive in a fast-paced environment, and take pride in creating order out of chaos, we'd love to meet you.
What You'll Do
Primary Responsibilities
Schedule jobs and coordinate daily technician routes
Manage schedule changes, weather delays, and client rescheduling requests
Ensure technicians have accurate job information and updates
Answer and manage incoming calls, emails, and customer communication
Support accounts receivable, accounts payable, payroll, and bookkeeping
Track key business metrics and reporting
Maintain inventory, office systems, and operational records
Assist with social media posting and customer reviews
Support onboarding, vendors, and administrative projects
Help improve systems and processes as the company grows
You'll Thrive Here If You Are
Highly organized and detail-oriented
A self-starter who takes ownership of responsibilities
Strong at communication and follow-through
Comfortable working independently
Calm under pressure and able to juggle multiple priorities
Tech-savvy and able to learn new software quickly
Professional, reliable, and positive
Able to communicate effectively with customers, technicians, and leadership
Required Experience
Previous experience scheduling employees, technicians, service appointments, routes, or field staff
Experience managing multiple priorities in a fast-paced environment
Strong computer and software proficiency
Excellent written and verbal communication skills
Preferred Experience
CRM experience (Markate or similar)
QuickBooks or bookkeeping experience
Office management, operations, or administrative leadership experience
Service industry, trades, home services, construction, or field operations experience
Social media management experience
Position Details
Full-time hourly position
$20.00-$25.00 per hour based on experience and qualifications
Hybrid work environment with office presence required
Limited Saturday availability for incoming calls and operational communication
Opportunity for advancement as the company continues to grow
What Success Looks Like
Clients receive prompt, professional communication
Scheduling runs smoothly and efficiently
Technicians have the information they need to succeed
Payroll, invoicing, and reporting stay organized and accurate
Operations become more structured as the company grows
Ownership feels supported instead of overwhelmed
If you're looking for a position where your organization, communication, and problem-solving skills make a real impact every day, we'd love to hear from you.
Apply today and grow with American Softwash.