Office Manager & Case Coordinator

Appalachian State

Boone, NC

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JOB DETAILS

SALARY

$44,218–$48,004 Per Year

SKILLS

Administrative Skills, Americans with Disabilities Act (ADA), Budget Management, Budgeting, Calendar Management, Case Management, Communication Skills, Consulting, Credit Cards, Customer Support/Service, Data Collection, Database Administration, Detail Oriented, Disability Accommodations, Equipment Maintenance/Repair, Establish Priorities, Family Educational Rights and Privacy Act (FERPA), File Management, Information/Data Security (InfoSec), Interpersonal Skills, Law Enforcement, Leadership, Maintain Compliance, Microsoft Office, Office Management, Organizational Skills, Plan Meetings, Presentation/Verbal Skills, Purchasing/Procurement, Record Keeping, Records Management, Service Delivery, Statistics, Time Management, Training/Teaching, University/School Policies, Vendor/Supplier Planning

LOCATION

Boone, NC

POSTED

4 days ago

Position Summary Information
Classification Title
University Program Associate

Working Title
Office Manager & Case Coordinator

Location
Boone, NC

Job Category
5

Position Number
083701

Not Eligible for Visa Sponsorship

VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S

Department
Access & Opportunity: Equal Opportunity - 630000

Primary Purpose of Position
TheOffice of Access & Opportunity provides leadership to the University's efforts to foster a welcoming and accessible environment. The office promotes opportunity in educational opportunity, programming, and employment and promotes an environment of respect while honoring civil rights for all members of the University community.
The Equal Opportunity (EO) unit of Access & Opportunity strives to make Appalachian State University a discrimination-free, harassment-free environment for faculty, students and staff to work, live, and learn. EO oversees university equal opportunity policies, responds to complaints of discrimination & harassment based on protected status, conducts investigations, develops and delivers training and educational outreach to campus, as well as provides consultation to supervisors and managers regarding equal opportunity concerns and initiatives.

The Case Coordinator & Office Manager serves as the central administrator for client file management. This position also serves as the office manager of office administration, file creation & management, departmental budgets, office database, processes, etc.

Minimum Qualifications
Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

License/Certification Required

Essential Job Functions

Providing support to the office to ensure compliance with University Policy, Title IX, Title VII, ADA/504, VAWA and the Clery Act
Providing administrative and case management support to the office related to procedures, investigations, and resolution processes
Overseeing recruitment and training of applicable volunteer participants including but not limited to advisors, advocates, and hearing officers
Overseeing coordination and administration of hearings and serve as a hearing administrator in formal hearings conducted by the office
Coordinating the receipt of NCAA Student-Athlete Attestations in collaboration with the Title IX Coordinator
Assisting office staff with scheduling meetings, sending correspondence, and notetaking.
Assist with evidence collection and preparation, including but not limited to: Bates stamping, compilation, and transcript redactions, etc.

Knowledge, Skills, & Abilities Required for this Position
Knowledge of:

Office management including the handling of confidential documents
Computer programs and systems to quickly address and meet business needs

Skills & Abilities Required:

Effective communication strategies (verbal, written, and interpersonal) to meet constituents' needs
Exceptional organizational skills and detail-oriented
Ability to consistently practice diplomacy, discretion, and exceptional customer service
Ability to use proper spelling, grammar, punctuation, and sentence structure to ensure that written materials prepared and reviewed are complete, concise, and error-free
Ability to maintain the confidentiality of sensitive and confidential information (e.g., personnel-related issues, FERPA-protected student information, etc.)
Ability to take initiative, work independently, and complete projects without detailed instructions
Ability to maintain detailed records of work-related activities
Ability to manage workload and prioritize work assignments to ensure completion within established timeframes and by expected deadlines
Strong critical thinking skills
Ability to manage multiple budgets with accuracy

Preferred Qualifications

Three or more years of related office experience
Experience working at a university and knowledge of policies and procedures relevant to the position
Experience working in civil rights compliance
Experience working with confidential information and/or compliance area
Experience with Microsoft Office, Database management, Procurement Card credit card program, Banner programs, AIM, YoMart, and Degree Works
Demonstrated ability to work in a high-volume environment with competing deadlines
Experience creating, implementing, and conducting training and presentations.

Required Functional Competencies to Successfully Perform Job Duties.
Knowledge-Program Organization

Knowledge of civil rights laws and its application within the various facets of employment and higher education.
Requires knowledge of organizational structure, functions, services; programs; and office procedures and practices.
Serves as the primary content/process resource for administrative resolutions.
Operational knowledge and the ability to articulate the purpose of the University and EO including its mission, services, clients and measures of business effectiveness in order to adapt processes, procedures and activities to meet needs.
Ability to interpret relevant University policies and procedures and advise students, faculty and staff on nuanced discrimination and harassment concerns and questions.
Ability to understand the interplay between multiple competing policies, processes, and interests.
Assist with administrative coordination of academic adjustments and reasonable workplace accommodations including but not limited to service contracts, scheduling of vendor services, and equipment/technology purchases.

Program Administration

Responsible for in-person office coverage and serves as an initial point of contact for in-person point of contact for drop-ins, calls, emails.
Oversee and assist EO staff with various aspects of compliance-related duties, including but not limited to:
- Administrative resolutions including but not limited to: evidence collection, pre-resolution meetings, restorative resolutions, pre-hearing meetings, hearing coordination, etc.
Accommodation requests on the basis of pregnancy, gender, and disability
Clery Compliance duties:
- Sending and tracking all required communications to law enforcement agencies in preparation of the annual security report
Providing administrative support on Clery Act compliance including initial review of daily reported crimes, conducting law enforcement request from partner agencies, coordination of statistical data collection from various university areas, etc.
Ability to engage and act in the best interests of the organization by aligning service delivery with strategic goals and clients' needs; ability to develop and recommend new approaches to improve records and information management.

Communication

Ability to advise and consult with clients to ensure the accuracy of the communication and understanding of the message.
Ability to place messages in context with the organization's broader business perspective.
Composes and organizes ideas logically, works in multiple formats such as letters, memos, reports, and can change/adjust style to meet the needs of the program

Type of Position
Permanent Full-Time

Staff/Non-Faculty
Staff/Non-Faculty

Appointment Type
1.0

Work Schedule/Hours
8:00 a.m.-5:00 p.m. Monday-Friday

Number of Hours Per Week
40

Number of Months Per Year
12

Mandatory Staff
No

Physical Demands of Position
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Overall Competency Level
Advanced

Salary Grade Equivalency
GN09

Salary Range

Anticipated Hiring Range
$44,218 - $48,004

Pay will be commensurate with applicant competencies, budget, equity and market considerations.
Posting Details Information
Posting Date
05/06/2026

Closing Date
05/21/2026

Competency Level Statement
If no applicants apply who meet the required competencies, then management may consider other applicants at a lower competency level.

Special Instructions to Applicants
Please attach required documents:

Cover Letter
Resume
List a minimum of 3 professional references on the application or attach a List of References with Contact Information

Search Chair Name
Rachel Blackburn

Search Chair Email
blackburnrc@appstate.edu

Applicant Pool Preference
External (Post on the Web)

Departmental Information
Quick Link

Posting Number
201502971P

About the Company

Appalachian State

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