Office Manager

JOB SUMMARY:

1. Ensures “world class” customer service is delivered on a consistent basis as evidenced by company standards and policies.
2. Provide leadership, direction and coordination of departments relating to patient care.
3. Responsible for personnel management including selecting and retaining staff; setting
4. expectations; facilitating development; and evaluating performance.
5. Manage physicians’ and front office staffing schedules as evidenced by physician schedules on NextGen.
6. Manages ‘call center’ phone scheduling operations and oversees improvement and implementation of company’s scheduling sheet and rules.
7. Is key resource for the entire West Ashley personnel (including the clinic leads) and is responsible for smooth and efficient daily office operations.
8. Responsible for clinic workflow, monitoring daily flow and taking corrective action to optimize the patient experience, providing feedback on provider schedule templates to improve flow, and prepares the front and back office staff for any unique situations that may arise.
9. Conducts regular daily staff huddle meetings and regular staff meetings with front office and clinical teams. Works with the Lead Techs and the Clinical Trainer to address any staff training needs and performance related issues.
10. Overall responsibility for ensuring the West Ashley Office facilities reflects the level of standards set by the company as evidenced by company standards and policies.
11. Works in partnership with other Location Leads, Managers and Director of Operations for continued improvement and application of companywide policies and image.
12. Smart, results oriented and high energy professional with a track record of success.
13. Strong work ethic, hands-on individual who can achieve long term systematic process improvements.
14. Demonstrates extremely high sense of urgency; capable of handling multiple priorities and extensive demands.
15. Excellent interpersonal, communication and presentation skills.
16. Other tasks and duties as necessary.
17. Adherence to applicable laws, regulations and contractual obligations.  Follows the principles of the Compliance Program as well as the Code of Conduct. 

1. Demonstrated ability to follow oral and written instructions.
2. Demonstrated knowledge of material, methods, instruments and equipment.
3. Demonstrated ability to read, write and perform mathematical calculations.
4. Must be able to maintain high degree of confidentiality.  Ability to multi-task, prioritize, work in a fast-paced environment and manage time accordingly to meet deadlines and requirements of the organization.
5. Must be able to maintain personal and professional boundaries with colleagues and service recipients.

SUPERVISORY RESPONSIBILITIES: