Roles & Responsibilities:
With a focus on excellent customer service, efficiency and time management, a well-organized Office Manager, in addition to overseeing and handling inbound and outbound communication with all customers, will be responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control and task delegation. Below is a list of various specific duties, not limited in overall scope and subject to change:
- Reconcile sales software and accounting software transactions.
- Negotiate pricing with vendors to stay current in market place ongoingly.
- Manage the day to day operations of the staff Customer Service Rep. (if applicable)
- Answer inbound phone calls promptly during business hours.
- Pre-screen incoming leads/potential customers in a proper manner.
- Respond to any voicemails and/or messages from answering service.
- Manage and respond the inbound email correspondence and forward accordingly.
- Greet customers and all other visitors to the shop promptly and professionally.
- Schedule estimate appointments properly using the appropriate customer software.
- Quote product by telephone for potential new clients/customers.
- Assist Estimators with follow up on pending estimates by phone and/or email.
- Strategically schedule work appointments for Installation Techs, along with customers accordingly.
- Troubleshoot issue(s) from field if needed, working with GM/vendors and Technicians to find solutions.
- Check order confirmations from fabricators/vendors for size and pricing accuracy.
- Oversee proper filing of daily work orders and estimates.
- Process timesheets for payroll processing.
- Prepare Accounts Receivable and prepare deposits for bank daily.
- Reconcile sales software and accounting software transactions as required.
Qualifications & Educational Requirements:
- 1-2 years’ residential glass experience (ordering, estimating, office/project management) preferred.
- HS Diploma or equivalent.
- 2 or 4-year college degree preferred.
- All candidates must pass initial background check and drug test.
Preferred Skills:
- Excellent verbal/written communications skills.
- Microsoft Office proficient (Word, Excel).
- Experience with QuickBooks Online and web based software preferred.
*Eligibility for company benefits is optional and contingent upon completion of an initial employee probationary period.