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Office Manager/Coordinator

The Glass Guru of Temecula

  • Temecula, CA
  • 30+ days ago
  • Full-time
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Skills

  • Accounting Softwareunmatched
  • Accounts Receivableunmatched
  • Administrative Proceduresunmatched
  • Calendar Managementunmatched
  • Communications Protocolsunmatched
  • Customer Service Operationsunmatched
  • Customer Support/Serviceunmatched
  • Identify Issuesunmatched
  • Internet Applicationunmatched
  • Intuit Quickbooksunmatched
  • Inventory Managementunmatched
  • Microsoft Excelunmatched
  • Microsoft Officeunmatched
  • Microsoft Wordunmatched
  • Negotiation Skillsunmatched
  • Office Managementunmatched
  • Organizational Skillsunmatched
  • Payroll Administrationunmatched
  • Presentation/Verbal Skillsunmatched
  • Pricingunmatched
  • Problem Solving Skillsunmatched
  • Procedure Developmentunmatched
  • Project/Program Managementunmatched
  • Sales Softwareunmatched
  • Time Managementunmatched
  • Writing Skillsunmatched

Description

Benefits:
  • 401(k)
  • Bonus based on performance
  • Free uniforms

Roles & Responsibilities:


With a focus on excellent customer service, efficiency and time management, a well-organized Office Manager, in addition to overseeing and handling inbound and outbound communication with all customers, will be responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control and task delegation. Below is a list of various specific duties, not limited in overall scope and subject to change:


  • Reconcile sales software and accounting software transactions.
  • Handle A/R and prepare deposits for bank run.
  • Negotiate pricing with vendors to stay current in market place ongoingly.
  • Manage the day to day operations of the staff Customer Service Rep. (if applicable)
  • Answer inbound phone calls promptly during business hours. (if applicable)
  • Pre-screen incoming leads/potential customers in a proper manner. (if applicable)
  • Respond to any voicemails and/or messages from answering service. (if applicable)
  • Manage and respond the inbound email correspondence and forward accordingly.
  • Greet customers and all other visitors to the showroom promptly and professionally (if applicable).
  • Schedule estimate appointments properly using the appropriate customer software.
  • Quote product by telephone for potential new clients/customers.
  • Assist Estimators with follow up on pending estimates by phone and/or email.
  • Strategically schedule work appointments for Installation Techs, along with customers accordingly.
  • Troubleshoot issue(s) from field if needed, working with GM/vendors and Technicians to find solutions.
  • Check order confirmations from fabricators/vendors for size and pricing accuracy.
  • Oversee proper filing of daily work orders and estimates.
  • Process timesheets for payroll processing.
  • Prepare Accounts Receivable and prepare deposits for bank daily.
  • Reconcile sales software and accounting software transactions as required.
Qualifications & Educational Requirements:


  • 1-2 years’ residential glass experience (ordering, estimating, office/project management) preferred.
  • HS Diploma or equivalent.
  • 2 or 4-year college degree preferred.
  • All candidates must pass initial background check and drug test.
Preferred Skills:


  • Excellent verbal/written communications skills.
  • Microsoft Office proficient (Word, Excel).
  • Experience with QuickBooks Online and web based software preferred.
*Eligibility for company benefits is optional and contingent upon completion of an initial employee probationary period.

Numbers & Facts

LocationTemecula, CA
Job TypeFull-time

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