Join Our Team of Professional Electricians
Do you value professionalism, organization, and delivering a great customer experience? Do you want to be part of a high-performing electrical service team? Then you could be a great fit for Mister Sparky.
We are looking for a Client Care Coordinator & Office Manager who will serve as the central hub of our daily operations-handling incoming calls, coordinating schedules, and ensuring the office runs efficiently.
JOB SUMMARY
The Mister Sparky Client Care Coordinator & Office Manager is responsible for managing inbound customer communication, coordinating service scheduling, dispatching, and supporting day-to-day office operations to ensure a smooth customer experience from first call to job completion.
This role is not just answering phones-you will play a key role in organizing workflow, supporting technicians, and helping drive revenue through effective scheduling and customer follow-up.
JOB DUTIES
- Answers incoming client telephone calls and create a strong first impression of the company
- Schedule service calls efficiently based on technician availability, job type, and priority
- Communicate clearly with customers regarding appointment windows, delays, and expectations
- Proactively manage the daily schedule to minimize gaps and maximize technician productivity
- Follow up with customers on unscheduled estimates, memberships, and pending work
- Maintain accurate customer records and job details in the system
- Support general office operations including coordination with technicians and internal communication
- Assist with outbound calls during slower periods to fill the schedule (memberships, recalls, etc.)
- Good communication with the client is essential! The ideal client care coordinator has a courteous and pleasant demeanor, whether on a phone call or not
WHAT WE'RE LOOKING FOR
- Strong communication skills with a professional and friendly phone presence
- Comfortable using computers, scheduling software, and CRM systems
- Ability to stay calm and solution-focused in a fast-paced environment
- Previous customer service experience required; dispatch or scheduling experience is a plus, but not required
- Self-motivated and able to take ownership of daily operations
MINIMUM REQUIREMENTS
- High school diploma or equivalent required
- Basic computer proficiency (CRM, scheduling software, Microsoft Office/Google tools)
WHAT SUCCESS LOOKS LIKE IN THIS ROLE
- Phones answered promptly and professionally
- Technicians have full, well-organized schedules
- Minimal downtime between jobs
- Customers feel informed and taken care of
- Office runs smoothly without constant oversight
BONUS
- Experience with dispatching a plus