Brewster Allen Wichert, Inc., a well-established independent insurance agency located in West Islip, NY, is seeking an experienced Office Manager to join our growing team. This position is ideal for a knowledgeable insurance professional who enjoys leadership, mentoring, operational excellence, and delivering outstanding service to clients and team members.
Position Summary
The Office Manager will play a key leadership role in the daily operations of our agency. The successful candidate will possess strong insurance knowledge, excellent organizational skills, and the ability to mentor and support staff while ensuring efficient agency workflows and exceptional customer service.
Qualifications
Active New York State Property & Casualty Insurance License required
Minimum of 5 years of insurance agency experience
Prior management or supervisory experience preferred
Strong understanding of personal and commercial insurance operations
Thorough knowledge of carrier submission procedures, underwriting requirements, and policy processing
Excellent organizational, time management, and problem-solving skills
Strong verbal and written communication abilities
Ability to lead, coach, and mentor team members
Proficiency with agency management systems and Microsoft Office applications
Ability to thrive in a fast-paced, team-oriented environment
Key Responsibilities
Oversee day-to-day operations of the agency office
Supervise and support customer service and administrative staff
Train, mentor, and develop team members to achieve operational excellence
Monitor workflows to ensure timely processing of submissions, endorsements, renewals, certificates, and policy servicing
Review insurance applications and submissions for accuracy and completeness before carrier submission
Maintain strong relationships with insurance carriers and underwriters
Assist in developing and implementing agency procedures and best practices
Ensure compliance with agency standards, carrier requirements, and regulatory guidelines
Support management in achieving service, retention, and growth objectives
Foster a positive, professional, and collaborative office culture
Salary Range: $80000.00 - $100000.00 per year
Annual Base Salary + Commission
Paid Time Off (PTO)
Health Insurance
Mon-Fri Schedule
Life Insurance
Retirement Plan
Responsibilities
What We're Looking For
We are seeking a leader who:
Leads by example
Works well with clients, carriers, and fellow employees
Is highly organized and detail-oriented
Takes initiative and ownership of responsibilities
Enjoys helping others succeed through mentoring and coaching
Understands the importance of teamwork, accountability, and customer service
New York State Property & Casualty Insurance License.
Knowledge of Personal lines and Commercial lines, does not have to be an expert in either line of business just needs to understand the concepts
Worked in the field of insurance either company or agency side
Three or more years of experience managing an independent insurance office.
Familiar with Agency CMS systems
Clear, empathetic communication skills when dealing with clients and staff.
Strong organizational abilities to manage daily agency operations effectively.
Knowledge of carrier portals and submission processes.