Office Manager

All Jobs

Español

All Jobs

Office Manager Fuquay-Varina

Español

Office Manager

Full Time • Fuquay-Varina

Responsive recruiter

Benefits:

• Competitive salary
• Paid time off
• Training & development

Office Manager / Operations Coordinator (Customer Service & Scheduling)

Company: Floor Coverings International

Location: 1730 5 Points Lane, Fuquay-Varina, NC 27526

Job Type: Full-Time

Payscale: $50,000-$60,000

About the Role

We are seeking a highly organized and customer-focused Office Manager / Operations Coordinator to support our fast-growing flooring and home services business. This role is ideal for someone who enjoys customer service, scheduling, administrative support, and operations management in a dynamic, team-oriented environment.

Experience in flooring or home improvement is a plus, but not required-paid training is provided to set you up for success. We welcome candidates with 3+ years of experience in office administration, customer service, or operations who are looking to grow in a dynamic, team-oriented environment.

Perks & Benefits

• Full-time, stable position with growth potential
• Paid training program
• Annual company convention (based on performance and goals)
• Supportive, team-driven culture

Key Responsibilities

Customer Service & Client Management

• Deliver exceptional customer service and create "raving fans"
• Answer inbound calls and schedule appointments for the sales team
• Follow up on sales leads and open proposals
• Resolve customer concerns and ensure a positive experience

Scheduling & Operations Coordination

• Coordinate and schedule installations with customers and installers
• Order materials and track deliveries
• Communicate timelines, job updates, and expectations clearly
• Manage project details using CRM systems (Salesforce preferred)
• Update production schedules and job status daily

Marketing & Administrative Support

• Assist with local marketing efforts and community events
• Support home shows and promotional activities
• Help strengthen relationships within the local community

Financial & Bookkeeping Tasks

• Perform job costing and data entry
• Maintain accurate records in QuickBooks (preferred)
• Track expenses, invoices, and payments

Team & Performance

• Attend weekly team and performance meetings
• Track and work toward weekly/monthly goals
• Participate in ongoing training and development

Qualifications

• Must be a U.S. citizen
• Valid driver's license with the ability to travel to job sites
• Experience in office management, administrative support, customer service, or operations preferred
• Strong phone presence with excellent verbal and written communication skills
• Highly organized with the ability to manage multiple priorities effectively
• Experience with QuickBooks, CRM systems, or scheduling software is a plus
• Self-motivated with the ability to work independently and take initiative
• Detail-oriented with strong follow-through and accountability

Meet the Owners:

Gülah and Onur are a husband-and-wife team with engineering backgrounds who recently moved to the United States to build a new life with their 12-year-old daughter, a dedicated competitive swimmer, and their cat, Lady.

As a family who enjoys exploring new places, they are already looking forward to their first 2-3 day trips-starting with the ocean and continuing into the mountains whenever the opportunity allows. Adventure, curiosity, and continuous growth are values they bring into both their personal and professional lives.

Professionally, Gülah and Onur each bring more than 20 years of engineering and leadership experience from Turkey. Gülah most recently served as an R&D Director, while Onur held the role of After Sales Director. In these positions, they led teams, managed complex operations, and drove continuous improvement within large corporate environments.

When planning their move to the United States, they intentionally pursued an investment-based pathway that would allow them to build and grow a business of their own. During this journey, they discovered Floor Coverings International and immediately connected with its structured, systems-driven approach. The business model aligns naturally with their engineering mindset-combining process, quality, and customer experience in a way that reflects how they think and operate.

They are excited to bring their international experience, disciplined approach, and commitment to excellence into their new role as FCI owners, and look forward to serving their local community while building a meaningful future for their famil

Why Join Us?

Join a growing company where you play a critical role in customer experience, operations, and business success. This is a great opportunity to build a long-term career in office management and operations within the home services industry.

Apply today to join our team and grow your career in a fast-paced, rewarding environment.

Compensation: $50,000.00 - $60,000.00 per year

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun - we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.

(if you already have a resume on Indeed)

Or apply here.

• required fields

First Name*

Last Name*

Email*

Phone*

Yes, Text Me!

I consent to receiving text messages about this hiring process and, if hired, future job related information from Floor Coverings International - JDR.

Message and data rates may apply. Message frequency varies. Reply STOP to opt out. Reply HELP for help. See our User Terms of Service and Privacy Policy for details.

Get faster updates with texting! Message and data rates may apply. Message frequency varies. Reply STOP to opt out. Reply HELP for help. See our User Terms of Service and Privacy Policy for details.

Enter number to receive text messages

Location

Address

City

StatesState Alabama Alaska American Samoa Arizona Arkansas California Colorado Connecticut Delaware Dist. of Columbia Florida Georgia Guam Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Marshall Islands Massachusetts Michigan Micronesia Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Northern Marianas Ohio Oklahoma Oregon Palau Pennsylvania Puerto Rico Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Virgin Islands Washington West Virginia Wisconsin Wyoming

ZIP Code

Resume/CV (optional)

Name

Upload File

Or

Type/Paste Text

Cover Letter

Name

Upload File

Or

Type/Paste Text

Recent Job Title

Recent Employer

Are you a US Citizen?* Yes No

Do you currently hold a valid U.S. driver's license?* Yes No

Do you have experience managing multiple competing priorities in a customer-facing office or operations role, such as handling inbound calls, coordinating schedules, and tracking project details simultaneously?*

Referral code from a current employeeIf no code provided, add their name instead.

Privacy Policy

' data-cycle-timeout="3000" id="gallery_574665" role="group" style="position: relative; height: 750px;" tabindex="0">

Why Work for Us?

No experience required

Annual convention in Mexico

Paid training and company car for appointments

Extensive training programs and support

Opportunity for growth and advancement

I just started working for Floor Coverings International and I learned so much in a very short time. I've received excellent support and am able to make a great income. The sky is the limit on how much money you can make!","name":"Mechele Fong","title":"Design Associate","location":"California","avatar":"https://d2zpdrfrohaf9r.cloudfront.net/system/images/1157335/original/mechele_fong.jpg"},{"testimonial":"

There is a lot to like about Floor Coverings International as a career. I came in with no flooring experience and within two months, I was able to hit the ground running without looking back. They provide everything you need to be as successful as you want to be!

","name":"Jeff Gorman","title":"Design Associate","location":"Kansas","avatar":"https://d2zpdrfrohaf9r.cloudfront.net/system/images/1157334/original/jeff_gorman.jpg"},{"testimonial":"

As a retired veteran it was important for me to find a company that offered great support and training. Luckily for me, I found Floor Coverings International. Just like in the military, we train all the time individually, locally, and corporate-wide.

","name":"Casimiro Garza","title":"Design Associate","location":"Texas","avatar":"https://d2zpdrfrohaf9r.cloudfront.net/system/images/1157336/original/casimiro_garza.jpg"}],"highlightColor":"#1c6f52"}" id="testimonial-widget-container">