Billing, Business Growth, Calendar Management, Call Monitoring, Customer Relationship Management (CRM) Systems, Documentation, Financial Services, Inventory Levels, Inventory Management, Leadership, Logistics, Logistics Management, Office Management, On Site Support, Operations, Operations Management, Organizational Skills, Pricing, Resolve Customer Issues, Service Delivery, Spreadsheets, Time Management, Vendor/Supplier Relations
Greenville, South Carolina
Office Manager / Operations Coordinator
About Us:
For nearly 30 years, our family-owned garage door service company has been a trusted name in the Upstate South Carolina community. We pride ourselves on top-tier service, family values, and a strong local reputation. We are currently a tight-knit team of 4 field technicians, but we are actively growing. We are looking for an ambitious, self-motivated, and competitive Office Manager who isn't just looking for a "desk job," but wants to play a crucial role in scaling our business to the next level.
Position Overview:
As our Office Manager, you will be the heartbeat of our daily operations. You will directly support our field technicians, manage customer logistics, and optimize our day-to-day workflow. This role requires a high-energy individual who takes extreme ownership of their work, thrives in a fast-paced environment, and loves the challenge of building and improving systems as we grow.
Key Responsibilities:
- Dispatching & Logistics: Efficiently schedule and dispatch field technicians to maximize service density and response times.
- Technician Support: Act as the primary point of contact for our 4 field technicians, ensuring they have the documentation, customer details, and support needed to succeed on-site.
- Inventory & Ordering: Manage and track inventory levels; place precise and timely orders for parts and equipment to ensure seamless service delivery.
- Vendor Relations: Maintain and strengthen existing relationships with our suppliers and vendors to ensure best pricing and reliable supply chains.
- Customer Communication: Handle incoming calls, schedule appointments, resolve customer inquiries with a high degree of professionalism, and follow up to ensure total satisfaction.
- Administrative Growth: Help streamline billing, invoicing, and office workflows as the company expands.
Who You Are:
- Self-Motivated & Driven: You don’t wait to be told what to do. You see a problem, fix it, and naturally look for ways to make things run smoother.
- Competitive Spirit: You enjoy hitting goals, optimizing efficiency, and helping the team "win" every day.
- Highly Organized: You can juggle dispatching, vendor calls, and inventory tracking without dropping the ball.
- A Master Communicator: You are professional, clear, and empathetic, whether you’re talking to a high-priority vendor, a technician in the field, or a homeowner.
- Tech-Savvy: Comfortable utilizing or learning modern scheduling/CRM software and basic spreadsheet tools.
Compensation & Benefits:
- Salary Range: $40,000 – $50,000 / year (depending on experience)
- Schedule: Monday – Friday, 7:30 AM – 3:30 PM (Great work-life balance with no weekends!)
- Paid Time Off (PTO): 1 week of PTO accrued over the first year.
- Growth Opportunity: Direct access to company leadership with a clear path for professional and financial growth as the business scales.