Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.
SUMMARY
The Office Manager is responsible for the day-to-day operation and management of the hospice office. They maintain a service-oriented and professional working environment, while focusing on results of key indicators within the program. Ensuring daily operations run smoothly and all calls are handled professionally, effectively, and accurately.
KEY RESPONSIBILITIES
Oversee and drive operations/processes of office
Identify and address potential opportunities within and for the program, including collaboration with management staff and physicians for improvement
Analyze key financial performance indicators, analyze QAPI and PI, and recommend modifications based on operational effectiveness to meet and exceed department objectives
Monitor and manage invoicing in collaboration with the executive director
Prioritize and plan work duties
Provides training and development to office staff, as appropriate
Handling escalated calls, complaints, questions and queries as necessary in collaboration with the Executive Director
Manage employee performance for direct reports
Monitor and maintain work volume statistics/metrics
Monitor calls to ensure level of expected quality
Track and report daily performance/results
Complete and present employee performance appraisals for direct reports
Prepare program for emergency preparedness plans
Perform Program Assistant and other duties as needed
MANAGEMENT RESPONSIBILITIES
Responsible for managing the daily duties and performance of Program Assistants
Interviewing, hiring, training, evaluation and termination of department personnel
Provides consistent and clear coaching and provides challenge and opportunity to direct reports
Works with direct reports to ensure employee satisfaction and resolution of issues and concerns
Timecard management
QUALIFICATIONS
Minimum of 1-year supervisory experience
3 + years’ experience with inbound and outbound customer service call center
1-year training experience of customer service and handling calls
Ability to effectively present information to employees, customers and top management
Strong leadership and motivational skills
Experience with developing and managing to metrics
Computer skills: Word, PowerPoint, Excel, Access, Outlook
Proven ability to prioritize, multi-task and adapt to a fast-paced team environment
Excellent listening and communication skills
Adaptable to changing business environment with high growth
Excellent verbal, written and presentation skills
EDUCATION AND CREDENTIALS
Bachelor’s degree in business management, Public Health or equivalent experience
We’ll help you put your passion for patient care to work. Apply today!
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
We are an Equal Opportunity Employer.
| Location | Chillicothe, Ohio |
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