Office Manager/ Lead Schduler

ComForCare Home Health Care - Canton

Norwood, MA

JOB DETAILS
SKILLS
Administrative Skills, Communication Skills, Computer Skills, Corporate Policies, Customer Relations, Customer Support/Service, Detail Oriented, English Language, Healthcare, Home Care, Leadership, Maintain Compliance, Marketing, Microsoft Office, Multitasking, Nursing, Office Management, Onboarding, Operational Communications, Organizational Skills, Physical Demands, Problem Solving Skills, Quality Management, Regulations, Schedule Development, Staff Training, Team Player, Telephone Skills
LOCATION
Norwood, MA
POSTED
30+ days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Paid time off
  • Bonus based on performance
  • Competitive salary
  • Employee discounts
  • Wellness resources

Office Manager / Lead Scheduler

ComForCare Home Care


Join Our Team


At ComForCare Home Care, we treat our employees like family. We are seeking a compassionate, organized, and dependable Office Manager / Lead Scheduler to help oversee daily office operations and caregiver scheduling while supporting exceptional care for our clients.


Each office is independently owned and operated.


Position Summary


The Office Manager / Lead Scheduler oversees daily scheduling, staffing coordination, office operations, and communication between clients, caregivers, and office staff. This role requires strong leadership, multitasking, customer service, and problem-solving skills in a fast-paced home care environment.


Reports To: Administrator / Owner


Qualifications


  • College Degree Required

  • 2+ years of office management, scheduling, staffing, or healthcare coordination experience preferred

  • Home care or healthcare experience strongly REQUIRED

  • Strong communication, organizational, and leadership skills

  • Computer proficiency including scheduling software and Microsoft Office

  • Ability to work independently and manage multiple priorities

  • English fluency required

Responsibilities


Scheduling & Staffing


  • Coordinate caregiver schedules and ensure client shifts are staffed

  • Respond to call-offs, emergencies, and schedule changes

  • Minimize overtime, open shifts, and caregiver substitutions

  • Maintain strong caregiver-client matches

Office Operations


  • Oversee daily office workflow and administrative tasks

  • Maintain accurate employee and client records

  • Verify schedules, time records, and mileage

  • Assist with onboarding and staff training

Client & Caregiver Support


  • Serve as a point of contact for clients, families, and caregivers

  • Address client concerns professionally and promptly

  • Support caregiver communication, engagement, and retention

Compliance & Team Collaboration


  • Maintain confidentiality of employee and client information

  • Ensure compliance with company policies and regulatory standards

  • Work closely with operations, nursing, HR, and marketing teams

  • Participate in quality improvement activities and meetings

What We’re Looking For


The ideal candidate is:


  • Organized and detail-oriented

  • Calm under pressure

  • Compassionate and customer-service focused

  • A strong communicator and team player

  • Reliable, proactive, and solution-oriented

Why Join Us?


  • Supportive and family-oriented culture

  • Opportunity to make a meaningful impact

  • Growth and leadership opportunities

  • Rewarding work in a fast-paced healthcare environment

Physical Requirements


Primarily office-based work involving phone communication, scheduling systems, and interaction with clients and caregivers. Occasional after-hours responsiveness may be required for urgent staffing needs.

By selecting the positions below, you acknowledge that you are applying for employment with an independently owned and operated ComForCare franchisee, a separate company and employer from ComForCare and any of its affiliates or subsidiaries. You understand that each independent franchisee is solely responsible for all decisions relating to employment including (and without limitation to) hiring and termination, and ComForCare does not accept, review or store my application. Any questions about your application or the hiring process must be directed to the locally owned and operated ComForCare franchisee.

Equal Opportunity Employer: Disability/Veteran.

About the Company

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ComForCare Home Health Care - Canton