Office Manager, Learning Resource Center - North Satellite (LRC-NS)

Thank you for your interest in working at William Paterson University.

William Paterson University is a purpose-driven, proudly diverse community-designated as both a public Hispanic-Serving Institution and Minority-Serving Institution-committed to creating transformative academic, professional, and personal experiences as a powerhouse of progress. We foster a workplace that values growth, flexibility, and community, and we are recognized as a 2024 and 2025 Forbes' Best Employers by State, 2025 Great College to Work For, and honored with the NJBIZ Empowering Women Award.

Our 1,000 dedicated staff members enjoy competitive benefits, a four-day summer workweek, tuition support, and strong opportunities for internal promotion. Situated on a scenic suburban campus just 20 miles from New York City, WP offers a diverse, inclusive environment where your contributions fuel student success, economic and social mobility, and community engagement. Together, we empower our students through intentional, holistic support within flexible, innovative, and inclusive settings-preparing graduates to thrive professionally and personally, and to lead with a commitment to progress in New Jersey and beyond.

The LRC-NS Office Manager plays a key role in supporting the daily operations of the center, providing exceptional customer service to patrons, and assisting with educational projects aligned with the New Jersey Student Learning Standards and Office of Special Education priorities. This position reports to the College of Education Director of Accreditation and Educational Innovation.

Key Responsibilities

• Assist with daily operations, including front desk and library support, and opening/closing procedures.
• Maintain a clean, organized, and well-stocked center environment.
• Provide courteous and knowledgeable customer service via phone, email, and in person.
• Assist patrons with the use of production area equipment (laminators, poster makers, die cuts, etc.) and help develop instructional materials.
• Process new memberships and manage circulation using the Alexandria Library System.
• Maintain and troubleshoot equipment (copiers, laminators, cash register, computers, etc.).
• Collaborate with OSE and LRC staff on projects, events, and professional learning activities.
• Design and create bulletin boards, displays, and signage that align with monthly themes and OSE initiatives.
• Conduct orientations for new members and provide ongoing support for LRC users.
• Respond promptly to phone and email inquiries and monitor online order requests.
• Contribute to a positive, collaborative, and professional team environment.
• Check phone messages and respond promptly.
• Process online orders and respond to inquiries in a timely manner.
• Perform other related duties as assigned by the supervisor, LRC network, or OSE staff.

Required Qualifications

• Excellent customer service, communication, and organizational skills.
• Ability to work collaboratively in a fast-paced, service-oriented environment.
• Experience with educational materials, libraries, or instructional resources preferred.
• Proficiency with computers and basic troubleshooting skills.
• High school diploma or equivalent

Preferred Qualifications

• College coursework
• Experience in education or customer service

CWA Salary Range 16 - $58,222.21 - $66,184.56

Note: Salaries for internal candidates are determined by the New Jersey Civil Service Commission's formula. Salaries for external candidates are determined up to step four, $66,184.56.

Below is the link to the residency requirement that career service employees are subject to.

https://www.nj.gov/csc/about/news/2012/approved/20120131a.html

This position may be eligible for a comprehensive benefits package, which includes health and dental insurance and retirement plans. To learn more please click on this link to our Benefits Package Pamphlet (CWA/IFPTE)

Invitation to apply

Interested candidates will be prompted to complete an application and submit a cover letter and resume/CV.

Submission of all documents listed is required for consideration and all documents should be uploaded where prompted to upload your resume/cv.

General questions related to this application process, please contact humanresources@wpunj.edu. Please include with your inquiry the Job Requisition number beginning with R as well as the job title and department.

Salary Range:

Please see posting.

Total Rewards and Benefits:

Click here to view the total rewards of working at WP

William Paterson University is committed to protecting your privacy and will not sell your personal information.

EEO Statement

William Paterson University is dedicated to providing equal opportunities and equal access to all individuals regardless of race or ethnicity, sex/gender (including pregnancy), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, civil union status, familial status, religion, national origin or citizenship, military service status, or any other category protected by law. William Paterson University does not discriminate on the basis of any category stated above or as prohibited by applicable law. Individuals from historically underrepresented backgrounds are encouraged to apply.

For more information, visit University Facts