Job Summary
As the Office Manager, you are responsible for the smooth, efficient, and profitable operation of the office. The Office Manager reports directly to the Operations Manager.
The Office Manager is ultimately responsible for managing other office personnel, including CSRs and Dispatchers. This role manages others, and the Office Manager is responsible for delivering performance reviews as well as any disciplinary action that is required.
Benefits/Perks
- Benefits: Health insurance per diems
- Base Salary + Bonus Opportunity: Performance-based commissions and bonuses
- Time Off: Paid holidays and accruable vacation
- Flexible work schedule: Can accommodate midweek appointments
- Paid New Hire Training: Onboarding includes learning alongside a trained technician
- Learn a New Trade: Develop skills within the industry
- Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving
- Small Business: Local business with an owner who works alongside the team each day
- Mentorship Opportunities: Ongoing training and career development
Job Requirements
- Ability to oversee CSR/Dispatcher Role
- Oversees all office employees' work to ensure deadlines and company standards are met
- Assisting with dispatching, scheduling calls, emails, and online bookings
- Operate the Service TItan platform
- Deliver exceptional customer service to every customer
Qualifications
- Proficient knowledge of QuickBooks is required
- Basic knowledge of dispatching software is a plus
- Ability to manage others and maintain a team environment
- Able to comprehend and analyze large amounts of information quickly
- Outstanding organizational skills and problem-solving
Company Overview
24-hour residential and commercial plumbing service and repair company looking for our next plumbing superstars! We are looking to hire a highly motivated individual who wants to be a part of a team. This is not your typical old-school plumbing shop- we are a fast-paced and one-of-a-kind operation. We work together to make our customers happy and get the calls run- so we can go home to our families!
Rooter-Man remains the number one choice for professional plumbing, sewer, and drain cleaning services. Rooter-Man offers fast and dependable services for all of your drain and plumbing needs. Rooter-Man is part of the national family of home services brands called Premium Service Brands. We offer great opportunities for you to work and grow with us.
Rooterman also has a Chimney Service division for those interested in a career in chimneys, brick work, general masonry, and/or fireplaces.