Office Manager

Position Overview

In a vast market covering most of North Carolina, Metalcrafters of Wayne County, Inc. provides custom steel fabrication products such as stairs and railings. We are seeking an experienced and highly organized Office Manager to oversee and manage the day-to-day operations of our office. As the Office Manager, you will play a critical role in maintaining a productive and efficient work environment. Your responsibilities will include managing administrative tasks, accounts payable, accounts receivable, coordinating office activities, supervising support staff, and ensuring smooth communication within the organization and customers. The ideal candidate will possess excellent organizational, communication, and problem-solving skills.

Knowledge, Skills, and Abilities

• Proven experience as an Office Manager or a similar managerial role.
• Strong organizational and multitasking skills, with the ability to prioritize and meet goals.
• Excellent communication skills, both written and verbal.
• Strong understanding of accounting principles and practices.
• Excellent attention to detail and accuracy.
• Ability to handle sensitive customer issues with tack and professionalism.
• Demonstrate leadership abilities, with the capability to motivate a diverse team.
• Have a positive can-do attitude.
• Can think quickly and problem solve.
• Be competent in Microsoft Office.
• Be able to work well in a team environment where situations and demands change daily.

Performance Responsibilities

• Administer accounts payable, accounts receivable, payroll, and performance reports through AccountMate and INFOtrac software.
• Ensure weekly, monthly, quarterly and annual reports are delivered accurately and timely to the managing partner.
• Assist in the close management of accounts receivables to keep our collection cycle as low as possible
• Oversees accounting processes and follows the corporate system of checks and balances.
• Responsible for answering the phones in a professional and cheerful manner.
• Must be very familiar with the Metalcraftersnc.com website. Be able to answer basic questions about our services and be able to point the customer to the information on our site if need be.
• Anticipate the most common questions our customers call and ask, carefully craft a script for the answers to maximize our image to the customer, while not putting our team in an impossible position to perform; discuss with the team, and have it ready when the call comes!
• Become familiar with our different product lines and the basic pros & cons of each
• Manage controllable office expenses
• Maintain a clean and organized office
• Manage office support staff daily to accomplish daily operations and strategic goals.
• Maintain office equipment and ensure it is serviced properly to ensure a maximum life span
• Be competent with entering customer information in customer management software. The goal of our system is to create a personalized experience that meets our customer’s special needs and exceeds their expectations at every level of the customer experience.
• Arrive to work on time and dress professionally
• Be able to work well in a team environment where situations and demands change daily
• Must take a minimum of one professional development class per quarter.
• Play an active role in a community/ civic organization of your choice annually.

Hours are Monday - Thursday 6:30 am - 5:00 pm with a 30 min lunch (10 hour day x 4)

Benefits include:

• 4 Day work week
• Paid Holidays
• Paid Leave time
• Quarterly Bonus based on Performance
• 401K Program
• $25,000 Employee Life Insurance Policy paid by the company