Office Manager & Showroom Sales Support

About the Role:

You will:

• Manage a team of administrative employees and their activities ensuring smooth and efficient support of all profit center administrative duties.
• Recruit, hire and train a team of administrative personnel.
• Set clear performance expectations and goals for teammates and conduct regular performance evaluations to assess progress and provide feedback.
• Act as a point of contact with other profit center service departments to quickly and accurately resolve issues.

• Manage contracts, relationships and accounts payable for all vendor services, including cleaning, landscaping, maintenance and other utilities.
• Manage accounts receivable for the Profit Center including payments on credit accounts and all cash sales transactions.
• Conduct onboarding tasks with all new teammates including, new hire paperwork, I9 completion, onboarding benefits, systems, and processes.
• Develop and maintain administrative workflow of the business.
• Analyze space planning needs and physical layout options to ensure continued maximum effective use of office space.

• Provide overall supervision to all building maintenance and improvement projects.
• Coordinate all purchasing efforts for office supplies, materials, and equipment.

• Prepare presentations, reports and correspondence for internal and external distribution.
• Manage the accurate and timely processing of all invoices for payment; communicating with vendors, Profit Centers, and departments as needed.
• Answer incoming phone calls and transfer all calls to the appropriate employees as necessary.
• Investigate, resolve and respond to all customer, vendor, Credit Manager, and Support Center inquiries in a timely manner.
• Oversee and directly assist co-workers in servicing customers including answering incoming calls, faxing, filing, and photocopying.

• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

• 5+ years' experience in a customer service, accounts receivable, accounts payable or similar role
• 1+ year of leadership experience.

• Knowledge of basic accounts receivable/payable bookkeeping practices and terms

Our ideal candidate will also:

• Possess leadership qualities and be viewed as a leader.

• Have experience promoting a productive and positive team environment, coaching staff to do their best work.
• Effectively use Microsoft Office software to communicate via email, to review reports and documents.
• Demonstrate outstanding customer service and interpersonal communication skills.
• Possess a high level of accuracy and attention to detail.

• Be able to build and maintain a positive working relationship with customers, vendors, and co-workers.
• Be able to research, analyze data, and solve problems.
• Be able to prioritize work projects and multi-task.
• Read, write, speak, and understand English.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
• Be able to learn and operate the computer related systems used to process customer invoices, vendor invoices, and cash sale payments.