Office Manager

Office Coordinator — Branch Administration / Keep a growing branch running like clockwork!

This Jobot Job is hosted by: Jillian Morgan
Are you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume.
Salary: $25 - $35 per hour

A bit about us:

If you like being the person who keeps everything running — phones, invoices, dispatch, and everything in between — this branch needs you.

Our client values a culture of teamwork, open-mindedness, and continuous improvement — a workplace built on mutual respect, growth, and positive energy in the commercial door and dock services industry.

Why join us?

● A pivotal, visible role — you help keep the whole branch running smoothly.
● A collaborative team environment that rewards a positive, growth-oriented mindset.
● Real variety — customer service, bookkeeping, and operations all in one seat.
● Direct exposure to how the branch actually runs, from KPIs to job costing to customer relationships.
● A team that treats this role as central to the business, not an afterthought.

Job Details

A Day in This Role

Your morning starts with a stack of overnight service requests to log and route, plus a few calls from customers needing updates. Mid-morning you process a batch of invoices in QuickBooks and follow up on a couple of outstanding payments. After lunch, you pull together the week's KPI numbers for the Branch Manager and help reconcile a service order backlog. Before you leave, you double-check that the after-hours emergency line is set up correctly for whoever's on rotation tonight.

The Role
● Answer incoming calls, manage service inquiries, and direct callers to the right department.
● Accept and process service orders with clear, timely communication.
● Share responsibility for the after-hours emergency service response line on a rotation.
● Receive, sort, and route incoming mail; manage outbound mail and parcel shipments.
● Invoice customers accurately and promptly; process payroll and maintain job cost documentation in QuickBooks.
● Complete third-party portal submissions for billing; prepare job cost worksheets with appropriate markups.
● Track and submit branch KPIs; assist with service order backlog reconciliation.
● Support monthly inventory counts and job cost tracking.

What You Bring — Must-Haves
● Proven experience in customer service, general office management, and bookkeeping.
● Experience with QuickBooks or a similar small-business accounting platform (invoicing, A/P, A/R, payroll).
● Strong organizational and multitasking skills with keen attention to detail.
● Proficiency in Microsoft Office (Excel, Word, Outlook, Teams).

What You Bring — Nice-to-Haves
● Prior dispatch or service coordination experience in a field-service/trades environment.
● Experience with third-party billing portal submissions.
● Familiarity with job costing and markup calculations.

Career Path
Office Coordinators who take on more branch-performance and KPI-reporting responsibility are well-positioned to grow into a broader Office Manager or Branch Administrator role as the branch scales.

Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.

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