Purpose of PositionThe Office & Order Processing Coordinator is responsible for owning MWP's front-office administrative rhythm and post-approval order execution process.This role sits at the intersection of office operations, order data integrity, manufacturer coordination, and internal handoff discipline. It ensures the workplace is organized, welcoming, and responsive while approved sales orders are accurately entered, documented, submitted, and handed off with clean execution.This role does not own pricing strategy, quoting, AR/AP, invoicing, general ledger activity, or sales pipeline management; it owns clean order execution and administrative operating discipline after upstream approvals are complete.Key ResponsibilitiesOwn Office Operations and Administrative SupportServe as the primary point of contact for incoming phone calls, visitors, deliveries, mail, and general office needsMaintain office supplies, kitchen/common areas, swag, mailings, and day-to-day administrative resourcesCoordinate office events, lunches, birthdays, holiday gatherings, and other culture-support activitiesHelp employees, customers, and visitors experience MWP as organized, welcoming, and responsiveExecute Approved Order ProcessingReceive approved orders after Sales leadership has completed order readiness and quality assurance through the defined order submittal processEnter approved orders accurately into CRM, order systems, manufacturer portals, and related platformsPlace all manufacturer orders using complete, approved documentation and required supporting informationProcess approved replacement, parts, and standard product orders through the same defined order workflowMaintain Order Data Integrity and DocumentationOwn CRM and order data completeness and accuracy for approved ordersReview manufacturer acknowledgements, identify discrepancies, and drive issues to resolutionFollow up directly with Sales, Sales leadership, vendors, Customer Success, or Finance when information is missing or unclearMaintain complete order records, supporting documentation, confirmations, acknowledgements, and process notesSupport Workflow Handoffs and Process DisciplineProvide Finance with complete order packages including acknowledgements, pricing, freight, tax, confirmations, expected ship dates, and required documentationCommunicate relevant order information to Customer Success and downstream stakeholdersDocument and maintain SOPs for office administration, order entry, manufacturer submittal, acknowledgement review, and handoff workflowsUse strong follow-through and interpersonal skill to ensure that done means doneQualifications2+ years of experience in administrative support, order processing, customer service, operations coordination, or related rolesExperience working with CRM, ERP, order management, project management, or related business systemsStrong data entry accuracy, attention to detail, and documentation disciplineExcellent interpersonal, phone, written, and verbal communication skillsAbility to manage multiple priorities, recurring tasks, interruptions, and deadlines in a fast-paced office environmentProficiency with Microsoft Office, email, shared drives, and standard office technologyExperience coordinating with vendors, manufacturers, suppliers, or shipping/logistics partners preferredAdditional ExpectationsCommunicate clearly, proactively, and professionally with internal and external stakeholdersOperate with strong ownership of outcomes and a commitment to clean, complete executionMaintain high accuracy, organization, and follow-through across all administrative and order-related workUse sound judgment to resolve routine issues and elevate appropriately when necessarySupport a welcoming, organized, and culturally healthy office environmentMaintain confidentiality of sensitive business, customer, financial, and employee informationAbility to lift and move office supplies, materials, or packages up to 50 pounds using proper techniques#J-18808-Ljbffr