Office & Patient Coordinator, Front Desk

Upper Cervical Spine Care is a boutique chiropractic office that specializes in upper cervical care in San Diego and Los Angeles. We are a specialist of the upper neck and our unique approach to health care sets our practice apart from traditional chiropractic or other healthcare offices. Our patients get amazing health recovery results which provides an uplifting, positive and hopeful environment for healing. The doctor is seeking to fill this position for the San Diego office located in Sorrento Valley in an attractive plaza with a serene and lush courtyard. A woman-owned and managed private boutique practice that is professional, customer-centric and supportive.

Currently, the San Diego office is open Fridays and Saturdays only. More days may be added in the future. The San Diego office is boutique, specialized and run by a solo doctor at this time. 

Our work environment includes:

• Modern office setting
• Growth opportunities
• On-the-job training
• A calming and wonderful healing environment with happy patients

Job Description:

The front desk receptionist is the face of our office. We recognize this role has a rather large impact on the practice so we acknowledge, respect and value this position as much as any other role in our office. We're searching for a positive team member to take on this responsibility. 

• Represent the office professionally and competently as the first point of contact for prospective, new and existing patients in all modes of communication (in-person, via phone and via electronic contact)
• Answer phone and emails
• Greet, welcome and direct patients with professional service
• Manage patient treatment plans and communicate progress with patients and doctor as needed
• Check patients in and out for appointments
• Take patients through intake process from completing forms, scheduling, escorting to rooms, and processing payments
• Learn and utilize the Electronic Health Record (EHR) system to perform duties
• Oversee and manage patient flow
• Respond to requests for records and perform other administrative and clerical duties
• Maintain positive relationships with patients & staff
• Perform opening and closing duties to prepare office
• Assist the chiropractor or other staff as needed
• Perform administrative tasks for patient management as needed

Expected Direction for the Right Candidate:

The new team member will work on Fridays and Saturdays. Days and hours may be added with flexibility when a new doctor is added to the practice in the future. Currently, one doctor is working in both Los Angeles and San Diego on split days. 

Expected hours in-person: 15+ per week

Remote hours: ~1-2 hours to monitor patient messages and scheduling requests during the week. 

Benefits:

Employee discount

Financial planning services

On-the-job training

Opportunities for advancement

Paid training