Office Representative

Job Details

Job Ref:R0087514 Category:Administration Employment Type:Full-Time Health Care Partner:Porter Medical Center Location: 115 Porter Dr, Middlebury, VT 05753 Department:Porter - Primary Care - Vergennes Job Type:Regular Primary Shift:Variable Hours:- Hours per Week: 40 Weekend Needs:None Pay Rate: $21.03 - $31.25 per hour

This is a bargaining union position.

At Porter Medical Center we are improving the health of our community, one patient at a time.

Job Description:

The Front Office Representative serves as the first point of contact for patients and visitors, creating a welcoming and professional environment both in person and over the phone. This role is essential in ensuring a seamless patient experience by efficiently coordinating front desk operations, maintaining accurate information, and supporting clinical workflows. The ideal candidate delivers exceptional customer service, demonstrates strong organizational skills, and thrives in a fast-paced healthcare setting.

Key Responsibilities:

• Greet and check in patients professionally and courteously
• Answer calls, take accurate messages, and direct inquiries appropriately
• Schedule, confirm, and adjust appointments
• Maintain accurate patient demographic and insurance information
• Collect co-pays, balances, and process payments
• Coordinate referrals, authorizations, and follow-ups
• Manage medical records per policy
• Open/close office and maintain organized front desk operations

Qualifications:

• High school diploma or equivalent
• Medical office experience and terminology preferred
• Strong communication, multitasking, and organizational skills
• Basic computer skills and business math
• Physician office experience preferred

Physical Requirements:

• Sitting, standing, walking, and light lifting (up to 10 lbs)
• Frequent computer and phone use

BENEFIT ELIGIBLE!

Our employees make a difference to our patients and their families by bringing compassion to those in a time of need. We are proud to extend this culture of caring back to our employees and their families by providing a comprehensive and flexible benefits package. Key benefits in our package include:

• Medical, Dental and Vision Insurance

• 403(b) Retirement Plan

• Tuition Advance Program

• Combined Time Off (CTO) - paid holidays, vacation, sick and personal time

• Employee Assistance Program (EAP)

• Employee Discounts

• Pet Insurance