Office Services Associate

Office Services Associate
Roseland, NJ (onsite)
3+ months (Temp to Perm)
8:30 AM - 5:30 PM

Overview:
The Office Services Associate will support daily operations at a legal office environment, providing copy, print, mail, fax, and customer service support. This role requires strong document production experience, proficiency with office equipment, and the ability to work independently while delivering excellent service to attorneys, staff, and clients.

Key Responsibilities:

• Manage incoming and outgoing mail, packages, courier deliveries, and fax transmissions.
• Perform high-volume copying, printing, scanning, binding, and document production services.
• Operate and troubleshoot printers, copiers, postage machines, and other office equipment.
• Provide exceptional customer service and support to attorneys, staff, and clients.
• Process shipping and receiving activities, including verifying packing slips and handling deliveries.
• Maintain accurate records related to document production, mail services, and cost recovery.
• Assist with document management and workflow processes using various hardware and software applications.
• Ensure timely completion of copy, print, mail, and fax requests while maintaining quality standards.
• Monitor office equipment and coordinate maintenance or repairs as needed.
• Follow established legal industry procedures and confidentiality requirements.
• Read and interpret technical manuals and operating instructions for office equipment.
• Support site operations under the direction of the Site Supervisor.

Qualifications:

• High School Diploma, GED, or equivalent work experience.
• Minimum 1 year of legal industry experience strongly preferred.
• Previous copy/print production experience required.
• Proficiency with Microsoft Office Suite and basic PC applications.
• Strong customer service, communication, and organizational skills.
• Knowledge of shipping, receiving, and mail processing procedures.
• Ability to troubleshoot office equipment and resolve basic technical issues.
• Ability to work independently and manage multiple tasks effectively.
• Ability to lift up to 50 pounds and stand/walk for extended periods.
• Ability to complete required Ricoh Legal training within 90 days of hire.