Office Services Coordinator

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Office Services Coordinator
Bloomington, IL (onsite)
3+Month Contract

Overview

• Provides on-site operational support including high-volume copying, printing, document imaging, mail processing, shipping and receiving, filing, customer service, front desk support, and building services.

• Processes letter mail and packages, sorts and organizes received items, assists customers, answers emails and phone calls, and supports ongoing projects.

• Works in a fast-paced environment with both busy and slow periods, time-sensitive daily deadlines, repetitive tasks, and frequent customer and coworker interaction.

Responsibilities

• Operate high-volume duplicating/copy machines, document imaging systems, mail management systems, and related software.

• Perform copying, printing, binding, finishing, document imaging, quality control, and final checks.

• Operate document image handling software, MS Office, email systems, fax machines, postage meters, calculators, and other office equipment.

• Open, save, transfer, send, and retrieve PC files according to established protocols.

• Access document management systems using established procedures.

• Process, sort, organize, distribute, and handle incoming and outgoing mail, faxes, letters, packages, and office supplies.

• Process mail routes and deliver completed jobs, mail, packages, and supplies to designated locations within or outside the assigned site.

• Assist customers at the front desk and respond to questions regarding job status, feasibility, and service requests.

• Answer and respond to emails and phone calls and coordinate required service calls.

• Maintain excellent customer service and support ongoing customer projects.

• Inspect convenience copiers daily to ensure proper operation and print quality; clear paper jams and report technical problems to technicians.

• Keep copier and work areas neat, clean, organized, and well stocked.

• Maintain daily meter readings, service logs, inventory records, billing logs, and management reports.

• Generate reports for digital printing, imaging, and mail systems.

• Calculate charges for completed jobs and maintain applicable billing records.

• Perform shipping and receiving duties for products, materials, and supplies.

• Maintain filing systems, including purging and archiving old documents.

• Perform filing duties based on specific customer requirements.

• Use shrink-wrap machines, paper cutters, hole drills, bindery equipment, joggers, tape machines, stackers, electric staplers, and scales.

• Perform bindery, finishing, and other equipment-related tasks as required.

• Assist with meeting room and conference room setup and breakdown.

• Support building occupant moves within assigned facilities.

• Perform re-lamping, light maintenance, and other assigned building support functions.

• Perform occasional cleaning and housekeeping duties as needed.

• May travel between customer buildings as required.

• May support reception and other front desk functions requiring professional presentation and telephone skills.

• Perform other duties as assigned.

• May require periodic overtime, including nights, weekends, and off-hour emergency response.

Requirements

• High school diploma/GED and 1 2 years of related experience or equivalent experience in a related field.

• Some related copy job experience preferred.

• Customer-facing experience required.

• Mail experience and email etiquette are preferred.

• Strong customer service and communication skills.

• Excellent attention to detail, focus, and ability to meet time-sensitive daily deadlines.

• Strong multitasking, organizational, prioritization, teamwork, initiative, and adaptability skills.

• Ability to recognize personal limitations and work effectively in a demanding environment.

• Ability to handle a high volume of repetitive tasks while maintaining accuracy.

• Good PC, MS Office, email, mathematical, filing, and general office equipment skills.

• Ability to interpret, comprehend, and apply complex material, data, and instructions.

• Ability to prepare, provide, and communicate varied information.

• Ability to stand and walk for extended periods, including extensive walking between work areas or buildings.

• Ability to bend, reach, stretch, climb, and perform other physical activities as required.

• Ability to lift and deliver packages and materials weighing up to 65 lbs.

• Ability to push or pull equipment on wheels that may weigh up to 700 lbs. when required for repairs or movement.

• Moderate dexterity with regular use of keyboards, calculators, hand tools, and eye/hand coordination.

• Ability to read small print.

• Driver s license required for future mail courier responsibilities after conversion; no driving required during the temporary assignment.

• Business casual dress code.

• Free parking available.

• Must be available to work in an office environment with normal lighting, ventilation, temperature, and noise levels.

Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.