Office Services Coordinator, Grade N16

Office Services Coordinator, Grade N16

Salary

$59,237.00 - $92,718.00 Annually

Location

101 Monroe St Rockville MD 20850 USA

Job Type

Permanent

Job Number

2026-00559

Department

Office of Human Resources

Division

OHR 33 Strategic Communications

Opening Date

09/23/2026

Closing Date

9/30/2026 11:59 PM Eastern

FLSA

Non-Exempt

• Description
• Benefits
• Questions

About the Position

Please note: The salary range above represents this position's earning potential. The anticipated hiring range for this position will be $59,237 - $75,978, based on the candidate's qualifications and experience.

WHO WE ARE

The Montgomery County Office of Human Resources (OHR) builds and supports a strong, resilient, and innovative workforce of more than 10,000 employees. We are a welcoming, collaborative and human-centric workplace that manages essentials of the full employee experience - from recruitment and selection through offboarding. We deliver people-focused programs such as health and wellness programs and professional development. We manage and implement the County's HR policy, EEO and salary plans. OHR values diverse perspectives, lived experiences, and encourages BIPOC (Black, Indigenous, and people of color), immigrants, women, LGBTQIA+, individuals with disabilities, and veterans to apply.

WHO WE ARE LOOKING FOR

The Office of Human Resources (OHR) is seeking a dynamic, customer-focused professional to serve as our Office Services Coordinator and be the welcoming face of our department! As an Office Services Coordinator, you will be the first point of contact for employees, retirees, jobseekers, and other customers seeking assistance from OHR. The ideal candidate thrives in a highly people-facing environment, communicates effectively with a wide range of customers, and takes pride in helping people get the support they need. Joining the Strategic Communications team within the Director's Office, you will have the opportunity to support the employees who serve Montgomery County residents every day and make a meaningful impact on our workforce and community.

This job is for you if:

• You love making someone's day and helping them find what they need.
• You thrive in a fast-paced environment with frequent calls and customer interactions throughout the day.
• You excel at translating complex information into clear, accessible guidance.
• You are organized, attentive to detail, and committed to following through.
• You are looking for an opportunity to grow professionally while making a real difference in your local government and community.

What Youll Be Doing

As an Office Services Coordinator, you'll provide front-line customer service for OHR while supporting the daily reception operations of our office. Your day-to-day will include the following:

• Deliver exceptional customer service as the friendly face of OHR, greeting customers and handling inquiries with confidence and professionalism.
• Manage multiple communication channels including phone, email, and in-person requests.
• Track and coordinate service requests from initial contact to resolution.
• Provide navigation support to employees, retirees, and candidates on our website or systems.
• Maintain organized documentation of customer interactions and follow-ups.
• Support administrative operations including supply management, mail processing, and meeting room coordination.
• Perform other job-related duties as assigned.

Minimum Qualifications

• Experience: Four (4) years of progressively responsible office support experience.
• Education: Graduation from high school or high school certificate of completion recognized in the State of Maryland.
• Physical Ability: Ability to wear a headset and occasionally lift moderately heavy supplies (up to 30lbs).

Preferred Criteria, Interview Preferences

• Previous reception, call center, or customer service experience
• Previous experience in a human resources environment
• Previous experience using customer relationship management (CRM), case management, or ticketing software to document and track customer requests

IMPORTANT INFORMATION

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicants responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.

This will establish an Eligible List that may be used to fill both current and future vacancies.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law: Except as provided by law or regulation, the Countys "Public Employees" (which does not include employees of the Sheriffs office) are subject to the Countys ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.

Leave Benefits

Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.

Retirement Benefits

All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.

Tuition Assistance & Student Loan Forgiveness

Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.

Free Mass Transit Benefit

County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.

Reduced Child and Health Care Costs

Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.

Employee Wellbeing

We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.

Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits

01

What is your highest level of completed education?

• N/A
• High School/GED
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctorate

02

How many years of progressively responsible office support experience do you have?

• No Experience
• 1 Year Experience
• 2 Years Experience
• 3 Years Experience
• 4+ Years Experience

03

Do you have previous reception, call center, or customer service experience?

• Yes
• No

04

If YES, please explain

05

Do you have previous experience working in a human resources environment?

• Yes
• No

06

If YES, please explain

07

Do you have previous experience using customer relationship management (CRM), case management, or ticketing software to document and track customer requests?

• Yes
• No

08

If YES, please explain

Required Question

Employer Montgomery County (MD)

Address 101 Monroe Street

7th Floor

Rockville, Maryland, 20850

Phone 240-777-5000

Website https://www.montgomerycountymd.gov/ohr