Job Description The Office Services Manager is responsible for overseeing day‑to‑day office operations, leading the administrative support team, and ensuring a high level of customer service across the organization. This role also serves as the primary coordinator for office and facility-related service requests, including maintenance project orders and vendor coordination. The Office Services Manager ensures that administrative services, customer-facing processes, and maintenance workflows are delivered efficiently, consistently, and in alignment with organizational standards Compensation Data COMPENSATION: The Salaried rate for this position is $65,000.00 to $70,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance. Job Responsibilities Administrative & Office Operations Leadership Lead, coach, and oversee the administrative team, ensuring appropriate coverage, task prioritization, and performance standards. Establish and maintain efficient office processes, procedures, and controls to support daily operations. Serve as the escalation point for complex administrative issues requiring judgment, coordination, or cross‑functional collaboration. Monitor workload distribution and support training and development of administrative staff to improve effectiveness and service delivery. Customer Service Oversight Own the customer service experience for office‑related and administrative requests, ensuring timely, professional, and solution‑oriented responses. Set service standards and expectations for the administrative team; monitor service levels and address performance gaps. Handle escalated customer service concerns and ensure appropriate resolution and follow‑up. Partner with internal stakeholders to continuously improve customer experience and communication. Maintenance & Facilities Service Coordination Serve as the primary point of contact for office maintenance requests and project work orders. Intake, prioritize, track, and manage maintenance and facilities service requests from initiation through completion. Coordinate with internal teams, vendors, and service providers to scope work, schedule services, and ensure timely execution of maintenance projects. Monitor project status, communicate updates to stakeholders, and escalate delays or issues as needed. Maintain accurate documentation and records related to work orders, vendors, and completed projects. Vendor & Resource Management Support vendor relationships related to office services, maintenance, and facilities support. Coordinate pricing requests, service approvals, and performance feedback in partnership with leadership. Ensure vendors comply with service expectations and organizational standards. Reporting, Compliance & Continuous Improvement Track and report on key operational metrics, including administrative service levels, customer service trends, and maintenance/work order activity. Identify opportunities to streamline processes, reduce delays, and improve efficiency across office services. Support budget awareness related to office services and maintenance activities, as applicable. Ensure compliance with company policies, safety standards, and applicable procedures related to office operations and facilities support. Qualifications Associate's or Bachelor's degree preferred, or equivalent combination of education and experience. Proven experience in office management, administrative services, or operations management. Prior experience leading or supervising administrative or support staff. Demonstrated experience coordinating customer service functions and resolving escalated issues. Experience managing facilities service requests, maintenance work orders, or vendor coordination strongly preferred. Strong organizational, communication, and problem‑solving skills. Ability to manage multiple priorities, projects, and stakeholders simultaneously. Proficiency with office productivity tools and work order or ticketing systems. Key Competencies Leadership & Team Development Customer Service Excellence Operational Planning & Execution Vendor & Stakeholder Management Process Improvement Attention to Detail & Follow‑Through Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.
Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.
Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.
Beyond great service
Another key part of what makes us different is something we call service excellence.
To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.
We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.
Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.
We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.
The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.