Office Services Manager

• Manage the daily operations of a small to medium-sized office site while supervising a team of 3 employees.

• Oversee office services including print/copy/scan, mail, courier, managed print, hospitality, conference room support, imaging, and reception backup.

• Ensure service levels, operational efficiency, customer satisfaction, and compliance with established standards.

• Support a professional, customer-focused environment while meeting daily operational and reporting requirements.

Responsibilities

• Supervise, coach, train, cross-train, counsel, evaluate, and develop team members through performance management and individual development plans.

• Schedule staff and assign work based on production demands, employee skills, and business priorities.

• Operate and support Ricoh printers/copiers for printing, copying, scanning, and related office services.

• Coordinate incoming service requests, mail, overnight packages, courier services, and hospitality functions.

• Assist with conference room setups, including food and beverage arrangements, and provide reception backup as needed.

• Monitor production labor, quality standards, service level agreements (SLAs), deadlines, audits, and compliance requirements.

• Maintain daily customer contact, respond to service requests, resolve operational issues, and support business process improvements.

• Prepare site reports, customer presentations, and business reviews while maintaining required documentation.

• Coordinate with internal teams regarding orders, pricing, invoicing, and operational support.

• Promote a positive work environment focused on teamwork, customer service, employee recognition, and retention.

• Identify process gaps, update documentation, and support continuous operational improvements.

• Perform other assigned duties as required.

Requirements

• High school diploma or GED required.

• 3 5 years of related office services, B2B, technical support, or customer-facing experience required.

• Minimum 2 years of supervisory or management experience strongly preferred.

• Previous experience in a law firm or professional services environment preferred.

• Hands-on experience with Ricoh printers/copiers required (print, copy, scan); printing press experience is not required.

• Strong customer service, leadership, communication, organizational, and problem-solving skills.

• Proficient with Microsoft Office 360.

• Demonstrated technical aptitude and ability to manage multiple competing priorities.

• Ability to present information to medium-sized groups.

• Able to work in a professional office environment and perform occasional standing, walking, bending, reaching, and lifting up to 50 lbs.